Client Services & Field Operations Coordinator

ABOUT IRIS

IRIS Environmental Laboratories is an accredited environmental testing laboratory based in Union, NJ. We analyze asbestos, mold, lead, water, and air quality samples for property managers, environmental consultants, contractors, schools, hospitals, and public agencies across New Jersey and New York. Our clients call us when they have a problem that has to be answered accurately and fast — and the person who answers that call sets the tone for the entire job.

That person is who we are hiring.

The Role

You are the first voice a client hears and the last person who makes sure the job actually got done right. You will own the path from "I think I have mold", "I think I have asbestos" to a scheduled inspection, a signed proposal, and a clean chain of custody arriving at our lab bench.

This is a phone-forward, deadline-driven seat. If you like quiet, uninterrupted work, this is not it. If you like turning an anxious caller into a booked job before lunch, keep reading.

What You'll Do

Client intake and inquiry handling

• Answer inbound calls and email inquiries for asbestos, mold, lead, and water analysis
• Qualify the request: what's the property, why are they testing, who is requiring it, what's the deadline
• Explain our services and turnaround options in plain language to clients who are not scientists
• Respond to every inquiry RIGHT WAY — no lead goes cold on your watch

Proposals and quoting

• Send pre-written proposals and quotes from our service and pricing schedule
• Confirm scope in writing before work begins: sample counts, analysis method, turnaround tier, and what is excluded
• Follow up on outstanding proposals until you get a yes or a no
• Track quoted vs. booked work and report on it

Field coordination and dispatch

• Schedule field inspections and coordinate site access with clients
• Dispatch field inspectors, build daily routes, and adjust when a job runs long or a site cancels
• Serve as the live point of contact for inspectors during the field day
• Confirm every scheduled job is either completed, rescheduled, or documented as cancelled

Documentation and job closeout

• Review incoming chain-of-custody (COC) submissions for completeness before they reach the lab
• Flag discrepancies between the proposal, the field work performed, and the COC
• Coordinate with lab staff on turnaround commitments and communicate delays to clients proactively
• Keep client records, job files, and the scheduling system current

What We're Looking For

Required

• 2 years handling inbound customer calls in a service business where you quoted or scoped the work — restoration, abatement, home inspection, pest and IAQ, HVAC or plumbing service, medical or dental scheduling, commercial services inside sales, or similar
• Clear, confident written English — you will be writing proposals clients decide on
• Demonstrated ability to juggle a ringing phone, a schedule that changes hourly, and a proposal that's due, without dropping any of the three
• Comfort with Microsoft Office / Google Workspace and learning a lab information management system
• Reliable and on-site — this role cannot be done remotely
• Valid driver's license

Preferred, not required

• Any exposure to environmental, construction, restoration, or laboratory services
• Familiarity with chain-of-custody documentation

What we will train

We do not expect you to arrive knowing the difference between PLM and TEM analysis, or how many samples an AHERA survey requires. We will teach you the technical side — our methods, our accreditations, and how to scope a job correctly. What we cannot teach is how to handle a client on the phone. Bring that, and we will build the rest.

Compensation and Benefits

• $25.00 per hour, paid bi-weekly
• Performance bonus / commission: [2% of first-year revenue from new laboratory account clients you bring in and close]
• Paid time off: holiday days annually, plus New Jersey Earned Sick Leave
• Paid holidays: 5 per year
• Health insurance — describe 50%
• [Retirement plan — 401k up to 3% match
• Full training on environmental testing methods, accreditation requirements, and laboratory operations

Schedule: Monday–Friday, 9:00 AM – 5:30 PM, on-site in Union, NJ.

Growth Path

This is a build-your-own-seat role in a growing lab. As you learn the technical side, the natural progression is into account management for our repeat institutional clients, or into field operations supervision. We would rather promote you than replace you.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance

Application Question(s):

• You emailed a client a quote on Monday. It's now Thursday afternoon, and they haven't replied. What do you do, and when?

• A client's report is due tomorrow, and you can tell it's going to be late. What do you do today?
• Describe something at a past job that you fixed or improved without being asked. What was it, and what happened after?

Work Location: In person

Salary : $25