Direct Support Supervisor

Position Summary

Manage Direct Support Professionals throughout shift and collaborate with Home Manager to address any problems or concerns through corrective action. Provide an environment that reinforces and administers agency policies and procedures and track performance of staff to determine areas of adequate performance and/ or improvement opportunities.

Essential Duties & Responsibilities

• Oversee and monitor implementation of programs and procedures by Direct Support Professional during the shift, as prescribed in client IPP and assure accurate documentation of client performance.
• Help track staff attendance and tardiness on shift and respond appropriately as per attendance policy
• Work with Home Manager to schedule staff for shift to create coverage
• Ensure the safety and well-being of the clients at all times.
• Ensure client’s basic needs (i.e., toileting, eating, bathing, etc) are met.
• Attend all mandatory in-service training and staff meetings as needed, and contribute to problem identification and solution.
• Conduct monthly staff meetings for all staff on shift
• Monitor shift to ensure that all staff are engaged in Active Treatment at all times and offer guidance and feedback
• Meet with Home Manager routinely to discuss items of importance in the home and on the shift
• Report and document any relevant changes in consumer behavior/performance or medical concerns.
• Attain and maintain all required training.
• After certification, administer medication in accordance with physician’s orders, ensure consumption of medications, document all medications on Medication Administration Record, provide an accurate accounting of all controlled medications at end of shift, and perform med checks each day.
• Follow Universal Precautions and OSHA Guidelines related to Exposure to Blood and Body Fluids.
• Follow Emergency Plan as needed.
• Interact with staff to ensure proper voice tone, tolerance, and patience are used when working with residents.
• Have knowledge of individual client rights and ensure that rights are respected at all times.
• Respect the privacy and confidentiality of each resident.
• Demonstrate a working knowledge of ICF/IID policies and procedures.
• Seek out information needed to perform duties by following proper chain of command.
• Oversee staff and offer feedback to develop best practices for client Transport residents to Doctor/Dentist appointments and other meetings as necessary.
• Fill out duty rosters and ensure that they are followed and all tasks are completed.
• Work with Home Manager to create and administer performance evaluations for staff on shift. Assist with Direct Support Professionals’ performance evaluations.
• Assist with developing clients’ daily schedule.
• Maintain current inventory of client’s belongings and inform House Manager of items needed.
• When families are visiting or calling, attend to their needs.
• Manage Inform House Manager of household and personal hygiene items needed.

• Assist with preparation for all annual inspections (Health/Sanitation, Fire, ICF, Life/Safety and ensure they are up to standards).

• Oversee monthly fire drills on shift and monitor fire drill documentation for completion and accuracy. Notify House Manager of any concerns.
• Attend all staff meetings and in-services.
• Ensure that IWC/IWRC Policies and Procedures are followed at all times.
• Use department form to track inventory supplies and submit order for items needed to Home Manager weekly.
• Check documentation daily.
• Address personnel issues that arise on the shift, including staff conflict and performance concerns
• Make decisions regarding administration of PRN meds.
• Other Duties as assigned.

Non-Essential Duties & Responsibilities

Maintain acceptable driving record, and report any tickets/accidents to immediate supervisor or Human Resources Director.

Education/Training

Graduation from High School or successful completion of GED program.

Minimum of 1-year ICF/IID or related experience. ICF experience preferred

Necessary Special Qualifications

Must be eighteen years of age or older, possess a valid North Carolina Driver’s License, Clean criminal background and health care registry check.

Special Skills/Abilities

Ability to follow oral and written instructions. Ability to record basic data and document observations, events and medications. Ability to communicate with other staff and members of the community.

Contacts Inside/Outside Organization

Parents, Affiliate Agencies Staff, IWC/IWRC Staff

Other Qualifications or Requirements

Mental Effort: Ability to understand and follow complex verbal and written instructions. Good common sense thinking and ability to function independently. Must be able to make sound decisions and respond professionally/calmly in emergency situations. Must be able to work under pressure and in a fast-paced environment. Must be able to set priorities and follow through with those priorities.

Visual Effort Must be able to read and document on data sheets. Must be able to drive without restrictions.

Physical Requirements: Heavy lifting up to 60 pounds independently. Must be able to assist other staff members with two-person lift, endure prolonged periods of bending and standing, and be able to work long shifts with a great deal of physical labor/activity. Must have good reflexes and response time.

Safety: Behavior problems such as aggression of clients and/or lifting could cause bodily injury. Must be familiar with and able to follow OSHA Guidelines and Universal Precautions. Personal Hygiene should include short fingernails, non-offensive clothing/odors, and no dangling jewelry. Must be able to meet job requirements with regard to required training. (i.e., CPR/First Aid, Medication Administration, NCI, Client Rights, Documentation, Blood borne Pathogens, Protect Your Back, etc.)

Working Conditions: Employees work primarily indoors in residential facility with some exposure to conditions which are slightly disagreeable such as toileting and feeding. Must provide a pleasant, positive atmosphere for clients and staff, be a team player (willing to assist co-workers), and avoid gossip and prejudices.

Scope of Position: Number of employees supervised: 2 or more.