What are the responsibilities and job description for the IT Technician position at IQUASAR LLC?
iQuasar, LLC is looking to fill the IT Technician position in Fort Eustis, VA. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.
- Position: IT Technician
- Location: Fort Eustis, VA
- Clearance: Secret
Job Description
- Handle calls from a wide array of individuals, from students to VIPs.
- Answer, validate, and triage incoming phone-in Incidents and Requests.
- Process, validate, and triage email-submitted Incidents and Requests.
- Review and validate ticket information.
- Routing and escalating tickets to appropriate support teams.
- Identifying and performing First Contact Resolution tickets.
- Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
- Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
- Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
- Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices
Qualifications
- Security CE Certification (IAT Level II)
- Active Secret Clearance
Employee Benefits:
- Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
- Tuition assistance for continuing or career-related education.
- Our cultural focus is on people and results - not bureaucracy.
- Ample opportunity for career growth – we promote from within
- Leadership takes a constructive interest in every team member’s success.
- Work/Life Balance and flexible hours
- Be part of a close-knit team that works and plays together and helps one another succeed.
- You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
- Casual workplace
- Open-door policy with all management