What are the responsibilities and job description for the Account Manager position at iQor?
Scaled Account Management
Location: Nashville office Monday-Thursday, remote Fridays
Pay: $45,000 base salary monthly commissions = total yearly earnings range of $53,000-$63,000
Are you passionate about building strong relationships and delivering exceptional client
experiences? As an Account Manager focused on Customer Success, you’ll be at the heart
of client partnerships—guiding customers through onboarding, optimizing account
performance, and ensuring ongoing satisfaction in the fast-moving property and hospitality
sector.
Key Responsibilities
Client Partnership & Relationship Management
○ Serve as the primary point of contact for clients, building trust and fostering
strong, long-lasting relationships.
○ Lead clients through onboarding, ensuring smooth setup and sustained
support throughout their journey.
○ Collaborate with clients to identify needs, address challenges, and provide
tailored account optimization solutions.
○ Proactively troubleshoot and resolve issues, enhancing the overall customer
experience.
○ Monitor client progress and ensure the achievement of key milestones.
Performance Management & Reporting
○ Utilize Salesforce and other CRM/customer success tools to track progress,
manage accounts, and optimize client workflows.
○ Meet and exceed daily, weekly, and monthly outreach and engagement KPIs.
○ Manage a pipeline of high-value accounts, ensuring consistent movement
toward growth goals.
○ Collaborate with internal teams and client stakeholders to refine best
practices and deliver outstanding results.
Continuous Improvement
○ Take a proactive approach to identifying opportunities for account growth and
process improvements.
○ Share feedback and insights to help shape service offerings and client
engagement strategies.
○ Stay current on industry trends and leverage new tools to maximize client
success.
Skills & Qualifications
● 2-3 years of proven experience in Customer Success, Account Management, or a
related client-facing role.
● Background in hospitality, property management, or similar industries is preferred.
● Expertise in Salesforce (SFDC); familiarity with other customer success platforms and
tools.
● Outstanding communication, relationship-building, and problem-solving skills.
● Track record of meeting goals and driving customer satisfaction.
● Strong organizational skills with the ability to manage multiple client accounts
simultaneously.
● Self-motivated, goal-oriented, and proactive in identifying and addressing client
needs.
● Excellent written, verbal, and phone communication abilities.
● Ability to organize, prioritize, and manage responsibilities effectively.
Core Competencies
● Curiosity and eagerness to learn
● Accountability and ownership
● Conscientiousness and attention to detail
● Resilience and adaptability
● Empathy and customer-centric mindset
Why iQor?
- Thrive in a supportive, growth-oriented environment with continuous training and development
- Competitive compensation with performance-based incentives.
- Flexible work environment.
- Location: On-site at iQor HQ in Nashville, TN.
- Unlimited PTO, nine company holidays, and comprehensive medical, dental, and vision benefits.
- 401(k) program to support your long-term financial goals.
- Ongoing learning and structured career advancement opportunities.
- Enjoy a collaborative, inclusive office environment.
About iQor
iQor drives growth for businesses by offering comprehensive sales and marketing solutions tailored to revenue generation. We are headquartered in Nashville, TN.
Equal Opportunity Employer
We value diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Join Us!
Salary : $53,000 - $63,000