What are the responsibilities and job description for the Field Service Engineer position at Ipsen International Inc?
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Job Type
Full-time
Description
Why You'll Love Working With Us:
We believe great benefits shouldn't have to wait. That’s why we offer:
- Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
- 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
- Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
- Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program
Essential Duties and Responsibilities
- Identify technical issues of heat treatment equipment at the customer site
- Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.
- Document performed service jobs and record possible warranty claims
- Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
- Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
- Act as first point of contact for customers with existing service contracts
- Plan and schedule service jobs in coordination with the HUB Lead
- Accurately and timely record hours work and job assignments within the time & attendance system.
- Accurately and timely submit expense reports for review and approval.
- Works safely and follows all Ipsen safety protocols and policies.
Requirements
Knowledge, Skills and Abilities
- Possess knowledge of the heat treatment industry
- Possess knowledge and ability to maintain heat treatment equipment
- Very good verbal and written communication skills (internal as well as external)
- High level of customer orientation and customer service mentality.
- Possess strong mechanical and electrical aptitude and skills.
- Knowledge of basic computer operations (EX: MS Office, ERP, CRM type systems)
- Ability to promote a professional appearance and represent Ipsen positively
- Ability to promote cross-selling opportunities
- Possess good problem solving and troubleshooting skills with hands-on mentality
- Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
- Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy
- Ability to travel as required via automobile, airplane or other means.
Education and Experience
- High School Diploma or GED equivalent required
- 5 years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program.
- Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran