What are the responsibilities and job description for the Project Coordinator/Software Support Specialist position at IPS-ENERGY USA, Inc.?
Project Coordinator / Software Support Specialist
Position Summary
We are seeking a Project Coordinator who will manage project coordination and team resource allocation while also providing software application support. This role is ideal for someone who is highly organized, technically inclined, and enjoys supporting both projects and people. The position bridges project execution, resource planning, and application support, ensuring smooth delivery and reliable system operations.
Key Responsibilities
Project Coordination
• Coordinate and track multiple projects, schedules, milestones, and deliverables
• Maintain project plans, status reports, and documentation
• Support project meetings by preparing agendas, capturing notes, and tracking action items
• Identify risks, issues, and dependencies and escalate as needed
• Ensure projects follow established processes and timelines
Resource Management
• Track and manage team resource allocation across multiple projects
• Monitor capacity, availability, and workload of team members
• Coordinate assignments to ensure balanced workloads and efficient resource use
• Assist with forecasting resource needs and identifying potential conflicts
• Maintain accurate resource and time-tracking data
Software Support
• Provide tier 1/2 software support for internal and/or customer-facing applications
• Troubleshoot application issues, review logs, and assist with root-cause analysis
• Support users by resolving issues and answering questions in a clear, professional manner
• Escalate complex issues to development or infrastructure teams as needed
• Assist with testing, validation, and documentation of fixes and enhancements
Required Skills & Experience
• 2 years of experience in project coordination, software support, or a related role
• Strong organizational and time-management skills
• Experience managing schedules, resources, and priorities
• Basic technical troubleshooting skills and comfort working with software systems
• Strong Excel or spreadsheet skills (tracking hours, resources, and schedules)
• Experience using ticketing and project management tools (e.g., Jira, ServiceNow, Asana)
Preferred / Nice-to-Have Skills
• Experience supporting software or IT projects
• Familiarity with Agile, Scrum, or hybrid project methodologies
• Basic scripting or technical skills (PowerShell, SQL, Python, or similar)
• Experience working with development or technical teams
• Experience with Public Utilities.
Soft Skills
• Highly organized and detail-oriented
• Strong communication and customer-service skills
• Ability to balance project work and support responsibilities
Innovative Culture
Join us and immerse yourself in a culture where innovation is at the core of everything we do. We encourage new ideas and provide the resources and support needed to turn them into reality.
Professional Growth
We are committed to your development. With ongoing training and career advancement opportunities, you will have the chance to expand your skills and grow within our company.
Diversity & Inclusion
We believe that talent knows no boundaries and does not discriminate. At IPS we are committed to hiring exceptional professionals from all walks of life. Our diverse team is our greatest strength, and we are dedicated to creating an inclusive environment where every individual’s unique perspective is valued.
Teamwork
Great achievements start with great people. At IPS, we are proud of our collaborative spirit and each team member’s passion. With nearly 100 teammates from eight countries, our diverse perspectives and collective expertise drive us toward common goals. We work together, support each other, and celebrate our successes.
Join our IPS winning team