What are the responsibilities and job description for the Software Support Specialist position at Premier Power Maintenance?
IT & Software Development
Indianapolis, IN
ID: 4695-967
Full-Time/Regular
Job Summary
The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.
Essential Duties And Responsibilities
- Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
- Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
- Manages the PowerDB program and create requested forms
- Install specialized test equipment software on computers and test the setup by connection to the test equipment
- Manages the intracompany SharePoint site by keeping it updated and adding content
- Provides assistance with onsite and in the field hardware issues
- Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
- Provides assistance to our Managed IT provider with onboarding new computers
- Performs other related duties as assigned
