SEASONAL Direct Support Staff Fri/Sat/Sun

DIRECT SUPPORT STAFF

DANIELLE’S HOUSE EMERGENCY SHELTER

SUMMARY

IPH is currently accepting resumes for Temporary (Seasonal) Direct Support Staff for Danielle’s House emergency shelter. Danielle’s House provides emergency shelter for men, women throughout the fall and winter months (November- April). IPH assists individuals and adults who are 18 years of age and meet their immediate needs by providing services that address root causes of homelessness and focus on long-term stability and self-sufficiency.

Direct Support Staff oversee the operation of the shelter and are responsible for maintaining an emotionally and physically safe and supportive environment for shelter guests.

Shifts include: Friday and Saturday 1 am -9 am and Sunday 5 pm-1 am; from mid-November through early April.

PRINCIPLE RESPONSIBILITIES, ACCOUNTABILITIES, & DUTIES

Interacting with Guests

• Actively contribute to an emotionally and physically welcoming, safe, and supportive environment for shelter guests
• Engage guests using active listening, empathy, and patience
• Provide information about shelter services and communicate shelter expectations
• Support and encourage guests in completing independent daily living skills such as making beds, cleaning, and laundry. Ensure guests are doing their chores correctly and assist with the chores when necessary
• Manage interpersonal conflicts and misunderstandings between guests
• Implement de-escalation and crisis intervention techniques, and respond effectively to emergency situations
• Maintain strict confidentiality in all areas; written, spoken, and observed communication
• Maintain professional boundaries

Providing Access to Shelter Services

• Facilitate the admission process for new shelter guests, including completing intake paperwork
• Prepare, serve, facilitate cleanup for meals and snacks for guests
• Distribute needed items to shelter guests, including linens, hygiene products, and cleaning/laundry supplies
• Supervise use of laundry area and laundry machines
• Provide reasonable accommodations for guests who have mobility impairments
• Supervise guests' use of secure medication room and supervise guests’ self-administration of medication

Oversight of Shelter Facility

• Accept after-hours referrals to the shelter by phone (DSS On Call only)
• Complete required documentation, including Shift Notes, Incident Reports, Health & Safety Reports, and Shift Notes
• Ensure the security and safety of the building and shelter guests by completing regular hourly rounds, monitoring security cameras (if applicable), monitoring entrances, and answering the doorbell **Hourly rounds require navigating staircases for three floors**
• Provide support and a welcoming environment to community volunteers and donors
• Accept & document donations
• Maintain a neat and clean environment by sweeping and mopping, dusting, wiping down surfaces, cleaning, organizing linens, emptying trash cans, and keeping storage areas tidy
• Ensure entrances are kept free of snow, ice, and other hazardous conditions, as needed

Professional Development

• Participate in Staff Trainings, including First Aid, CPR, and Narcan
• Participate in regular supervision meetings with the Shelter Supervisor and scheduled Direct Support Staff meetings
• Report on time for all scheduled shifts and work full shift assigned

Qualifications

• Experience in a human services setting and/or experience with the homeless population preferred
• Sensitive to the needs of the homeless community
• Strong interpersonal skills
• Basic computer skills
• Able to safely navigate stairs multiple times throughout each shift
• Ability to respond quickly, efficiently, and safely to crisis situations

Physical Requirements

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting up to 30 lbs., finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity.

Hours & Salary Information

• Friday and Saturday 1 am -9am and Sunday 5pm-1pm , from mid-November through early April.
• Hourly position starting at $20.00/hour

IPH provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay: From $20.00 per hour

Benefits:

• Paid orientation
• Paid sick time

Application Question(s):

• Are you available to work every Friday and Saturday 1 am -9 am and Sunday 5 pm-1am?

Work Location: In person

Salary : $20