What are the responsibilities and job description for the ITC Student Intern position at Iowa Western Community College?
The Student Intern will support the Information Technology Services department by providing first-level technical assistance to students, faculty, and staff. This role includes hands-on experience in troubleshooting hardware and software issues, maintaining IT equipment, and delivering excellent customer service at the Help Desk. The intern will gain practical experience in a professional IT environment, enhancing their technical and communication skills.
- Provide front-line technical support via phone, email, and in-person at the Help Desk.
- Troubleshoot and resolve issues related to desktops, laptops, printers, and other peripherals.
- Assist with software installations, updates, and configurations.
- Perform routine maintenance on computer systems and classroom technology.
- Log and track support requests using the college’s ticketing system.
- Set up and configure new hardware for faculty, staff, and student labs.
- Support network connectivity issues including Wi-Fi troubleshooting.
- Assist IT staff with inventory management and equipment audits.
- Document solutions and contribute to the internal knowledge base.
- Maintain a clean and organized work environment in IT support areas.
- Currently enrolled as a student at IWCC in an IT-related program (e.g., Computer Science, Information Systems, Network Administration).
- Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies.
- Ability to lift and carry computer equipment and peripherals weighing up to 40 pounds.
- Frequent walking, standing, bending, and reaching to access equipment and workstations.
- Manual dexterity to operate tools and handle small components.
- Ability to sit or stand for extended periods while working at a computer or help desk.
- Occasional climbing of ladders or use of step stools to access equipment in elevated locations.
