What are the responsibilities and job description for the Front Desk Receptionist position at Iowa ENT Center, PLLC?
Front Desk Receptionist
We are an independent, physician-owned Ear, Nose, & Throat (ENT) private practice serving the greater Des Moines community. Our team is dedicated to providing high-quality, compassionate care to patients of all ages. We pride ourselves on cultivating a welcoming, patient-first environment where our staff is highly valued and treated like family. We are looking for a professional, energetic, and highly organized Medical Front Desk Receptionist to join our team. As the first point of contact, you will play a critical role in setting the tone for our patient experience.
Position Summary:
The Medical Front Desk Receptionist coordinates daily patient flow, manages the check-in and check-out processes, handles high-volume phone lines, and supports the practice with essential administrative duties. The ideal candidate has excellent customer service skills, a strong attention to detail, and a warm, empathetic demeanor.
Duties and Responsibilities:
- Patient Reception: Greet patients and visitors warmly upon arrival, manage patient check-in/check-out, and maintain an organized, welcoming waiting room.
- Scheduling: Coordinate, schedule, and confirm patient appointments using our Electronic Health Records (EHR) system.
- Phone Management: Answer incoming calls using proper telephone etiquette, answer patient inquiries, triage clinic calls, and take accurate messages.
- Insurance Verification: Validate patient demographics and insurance eligibility, scan insurance cards, and collect co-payments or balances at the time of service.
- Medical Records: Handle electronic filing, maintain up-to-date physical/digital patient charts, and route documents to appropriate providers.
- Office Maintenance: Manage incoming and outgoing mail, open and close the front office daily, and keep the desk area tidy.
Qualifications:
·High School Diploma or equivalent preferred.
·Previous administrative experience preferred.
·Customer service experience preferred.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- West Des Moines, IA 50265 (Required)
Ability to Relocate:
- West Des Moines, IA 50265: Relocate before starting work (Required)
Job-related location requirement:
- Candidates must be within a 25-mile radius.
Work Location: In person
Salary : $18