Desktop Support Analyst

Who We are:

At Ion Bank, we pride ourselves on providing exemplary customer service and building lifetime relationships by partnering with our customers to identify and achieve their financial goals. We are passionate about our Service Standards and live by them every day.

As a result of Ion’s continued growth, the bank consistently provides robust and diverse development programs for its employees with a goal of personal expansion. Not only does Ion prioritize its internal team, but additionally values the communities that the employees serve. The bank consistently encourages volunteerism from its employees to support customers and beyond. Apply now to join the Ion community!

Who we are seeking for this role:

The ideal candidate provide high quality support of the end user infrastructure including all PCs, laptops, printers, multi-function devices, scanners, signature pads, and any other peripherals for all company locations. Effective installation, maintenance and testing of hardware and software for the holding company and subsidiaries. Supporting end users who are on-premise and remote in both a physical and virtual environment.

As a Desktop Support Analyst, you are responsible for:

Providing an excellent end user experience, which includes resolving potential or actual technical issues. Troubleshooting different software packages, hardware devices, and other peripherals. Configure computer systems according to company policies. Diagnose technical problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems and applications while minimizing downtime and increasing productivity.

Responsibilities:

• Provide high quality phone and desk side support for reported problems with desktop computers, laptops, peripherals, mobile devices and any and all software applications.
• Install and configure desktop computer hardware, software and peripherals using standard procedures.
• Work with vendors to troubleshoot and resolve issues
• Maintain a balance between customer expectations and business objectives
• Maintain and enhance technical knowledge
• Develop a positive working relationship with peers, management, and customers
• Evaluate new product versions and recommend upgrade schedules.
• Ensure company service standards are continually achieved in area of responsibility
• Maintain inventory of all hardware/software
• Test hardware/software to ensure full functionality within the organization’s infrastructure
• Timely and effective response and resolution to all service calls for repairs on all hardware/software
• Develop procedural documentation for maintaining the operating system and desktop applications.

Education and Qualifications:

• High school diploma required.

• Two to four years’ experience in computer maintenance and repair, or some comparable combination of education and experience.

Benefits:

• Health Insurance (Medical, Dental Vision)
• 401k and Employer Match
• Life Insurance
• Disability
• HSA
• FSA
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days (Will be tailored to level)
• 12 Paid Holidays
• Job Shadowing
• Volunteer Opportunities

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Ion Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or veteran status.

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Experience

• 2 - 4 years: Two to four years experience in computer maintenance and repair, or some comparable combination of education and experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.