What are the responsibilities and job description for the Desktop Support Technician position at ASG Information Technologies?
Salary: Location: Milford, CTLighting Manufacturer, 257 employees.A growing organization in Milford is seeking a hands-on, proactive Desktop Support Technician to join their onsite IT operations. This role is designed to streamline front-end support and reduce reliance on external deployment resources, with a clear ROI tied to a structured PC replacement schedule and potential project participationWhat Youll DoPerform desktop and laptop installations, replacements, and troubleshootingAssist users and be the front end of the support experienceWork and resolve reactive tickets and work on proactive tasks as designated by the business and external IT providerProvide onsite support for end users across Windows and macOS environmentsHandle basic equipment swaps and front-line technical issuesOccasionally support off-hours requests based on QTLs operational needsWhat You Bring3 years of support experience ideally in a mix of helpdesk situations and onsite rolesFamiliarity with macOS support and strong windows backgroundSome server familiarity/understanding of IT business concepts.Strong PC hardware/software troubleshooting skills as well as application skillsGeneral networking knowledge; certification preferred or planned within first yearAbility to work independently and communicate effectively with technical and non-technical staffStand outs:Certifications such as Network , Comptia A , Microsoft or other vendor certifications preferredServer experience desired365 administration/experienceReady to apply or refer someone?This is a strategic hire with long-term impact on QTLs operational efficiency. If you're detail-oriented, tech-savvy, and ready to make a difference, wed love to hear from you.