Custom Home Project/Client Coordinator

Client Coordinator - Luxury Residential Construction

Raleigh, NC Area

Salary Range: $60-75K

A high-end residential builder in the Raleigh market is seeking a polished, organized, and people-focused Client Coordinator to help deliver an exceptional client experience from preconstruction through project completion.The position requires a detail oriented person who is a great taskmaster and is able to communicate effectively with PM’s, clients, interior designers, and vendors or subs. Some basic accounting is helpful and ability to learn software is a must.

This role is ideal for someone who thrives in a fast-paced, relationship-driven environment and enjoys balancing communication, organization, customer service, and project support. You’ll serve as a key connector between homeowners, designers, project managers, vendors, and accounting teams to ensure projects remain organized, on schedule, and aligned with the luxury experience clients expect.

Key Responsibilities

• Client Communication: Serve as the main point of contact for buyers, providing proactive weekly updates regarding construction progress and timeline changes.
• Selection Management: Guide clients through the design and material selection process, ensuring choices stay within budget and are accurately communicated to the project managers.
• Process Facilitation: Act as a bridge to ensure a seamless transition from the sales contract phase into pre-construction and production.
• Vendor & Subcontractor Coordination: Schedule design appointments, order samples, and track deliveries with vendor partners.
• Client Advocacy: Advocate for the homeowner’s interests while maintaining builders' timelines, quality standards, and professionalism.
• Milestone & Warranty Support: Schedule and coordinate client walk-throughs (e.g., framing, pre-closing) and assist in handling post-construction warranty requests

Qualifications

• 2 years of experience in client coordination, project coordination, construction administration, or similar roles
• This is NOT an interior design focused position (Best for someone with a construction/estimating/project management background)
• Experience in residential construction, custom homes preferred
• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Positive, professional, and service-oriented mindset
• Proficiency with Microsoft Office and construction/project management software is a plus

Client Experience & Communication

• Build strong relationships with homeowners throughout the construction process
• Help create a seamless transition from sales/preconstruction into production
• Act as a client advocate while maintaining professionalism and positivity
• Provide proactive communication and consistent project updates
• Help clients feel confident in selections, timelines, and overall project progress
• Maintain a high-touch customer experience throughout the build

Project & Team Coordination

• Support Project Managers with documentation, organization, and daily operational needs
• Coordinate with designers, vendors, and internal teams to help maintain schedules and budgets
• Assist with selection tracking, status updates, and project documentation
• Maintain organized digital files and accurate records across projects
• Ensure processes and workflows are followed consistently
• Assist accounting and operations teams with project reconciliation and reporting
• Maintain accurate data entry and documentation

Compensation & Benefits

• Competitive salary based on experience bonus
• Strong company culture and leadership team
• Long-term growth opportunity with a respected luxury builder
• Full benefits package available