Legal Program Manager

Job Title: Legal Program Manager

Job Location: Fully onsite at Tampa, FL 33610

Responsibilities:

• Serve as a relationship manager and governance lead for strategic regulatory technology platforms and associated third-party vendor engagements.
• The role is responsible for stakeholder governance, executive reporting, vendor relationship management, operational oversight, product enhancement prioritization, AI enablement initiatives, and regulatory technology program delivery across global business functions.
• The role requires extensive collaboration with Compliance, Legal, Risk, Technology, Operations and external vendors to ensure effective governance, regulatory coverage, operational performance, and continuous improvement of technology services.
• Vendor Governance & Relationship Management
• Manage ongoing vendor engagement, service reviews, issue escalation and performance oversight.
• Escalate critical service issues and oversee root cause analysis activities.
• Track vendor commitments, roadmaps, enhancement requests and remediation plans.
• Stakeholder Management & Governance
• Manage relationships with senior stakeholders across Legal, Compliance, Risk, Operations and Technology.
• Drive stakeholder communications and action tracking.
• Act as trusted advisor for regulatory technology strategy and adoption.
• Regulatory Technology Product Management
• Gather and prioritize business requirements.
• Coordinate product testing and user acceptance activities.
• Operational Oversight & Service Management
• Monitor incidents, service tickets, defects and user issues.
• Identify trends and systemic issues through management reporting.
• Ensure timely resolution of critical business-impacting events.
• Strategic Program & Business Onboarding
• Support onboarding of new business functions to regulatory technology platforms.
• Manage regulatory coverage discussions with business stakeholders.
• Support strategic growth initiatives and enterprise expansion opportunities.
• AI & Innovation Governance
• Support adoption and governance of AI-enabled regulatory technology capabilities.
• Coordinate AI feature testing and validation exercises.
• Partner with technology teams and vendors on AI enablement initiatives.
• Coordinate AI content ingestion and quality assurance activities.
• Executive Reporting & Strategic Communication
• Prepare executive presentations, governance packs and strategic recommendations.
• Produce management reporting and performance metrics.
• Present operational trends and strategic insights to senior management.

Required qualifications:

• Bachelor's degree or equivalent professional experience.
• Experience within Compliance, Legal, Risk, Regulatory Change, Operational Risk, Governance or Financial Services.
• Strong stakeholder management skills with ability to engage senior executives.
• Strong program management and organizational skills.
• Excellent written and verbal communication skills.
• Data analysis, reporting and presentation experience.
• Ability to operate independently within a complex global organization.
• Advanced Microsoft Office skills, including PowerPoint and Excel.
• Experience with AI-enabled business solutions.
• Experience managing global stakeholders across multiple regions.