Clinical Manager – Legacy ER & Urgent Care

Company Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About Legacy ER & Urgent Care

Legacy ER & Urgent Care, an Intuitive Health company, is a leader in hybrid healthcare, offering both Emergency Room and Urgent Care services under one roof. With multiple locations in DFW, we deliver high-quality, compassionate care that’s convenient, efficient, and patient-focused.

Job Description

The Clinical Manager is a key leadership role responsible for overseeing the clinical team—excluding providers and radiology personnel—including nursing staff and EMTs. While not directly involved in patient care, the Clinical Manager is accountable for ensuring that all care delivered is in alignment with hospital clinical policies and protocols. This role promotes a culture of teamwork, operational excellence, and continuous improvement.

Reporting directly to the Intuitive Health Operations Leader, with a dotted-line reporting relationship to hospital leadership, the Clinical Manager plays a critical role in fostering partnership and alignment across both organizations. They provide direct leadership, coordination, and performance oversight of the nursing and EMT teams, driving a high standard of care and service in a patient-centered environment.

Leadership & Team Oversight

• Provide leadership and oversight of all clinical staff (excluding providers and radiology personnel), in alignment with Intuitive Health and Hospital leadership.
• Recruit, hire, and manage onboarding of clinical staff in coordination with the Hospital.
• Provide initial and ongoing training, education, and mentoring to clinical staff.
• Deliver ongoing leadership development and coaching to clinical team members.
• Serve as the cultural champion for non-physician clinical employees, fostering a respectful and inclusive work environment.
• Support a patient- and team-centered culture focused on service, safety, and operational excellence.
• Develop and manage clinical staff schedules.
• Assist the Hospital, as directed, with performance evaluations using the Hospital’s processes, timelines, and tools.
• Participate in applicable committees and hospital or Intuitive initiatives, including community outreach.
  
  

Quality & Compliance

• Coordinate with Clinical Leadership, Medical Director, and other Clinical Managers to implement quality assurance and performance improvement initiatives.
• Provide quarterly reporting on site-specific performance metrics.
• Ensure compliance with Hospital policies and protocols, as well as regulatory, licensing, and accreditation requirements.
• Participate in regulatory and accreditation preparedness and survey activities.
  
  

Patient Experience

• Collaborate with Intuitive and Hospital teams to support and enhance patient satisfaction.
• Manage the customer service experience at the site, in coordination with the Medical Director and operations leadership.
• Promote a welcoming, reassuring environment for patients and their families—encouraging active participation in care decisions.
  
  

Additional

• Ensure a clean and organized work environment, which may include light housekeeping duties as needed (e.g., emptying trash, mopping, wiping down surfaces).
• Perform other duties as assigned or needed to support clinical and operational excellence.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching.
• This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials. The position requires lifting weights of up to 25 pounds.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

Qualifications

• Patient/Client Focus.
• Ethical Conduct.
• Leadership.
• Personal Effectiveness/Credibility.
• Thoroughness.
• Time Management.
• Degree in nursing
• Strong, clear, and precise verbal and written communication skills
• Strong relationship management skills
• Ability to work collaboratively across multiple organizations
• Highly motivated individual with demonstrated initiative, independence, and curiosity
• Self-driven, with an ability to work well under pressure and respond to shifting priorities
• Ability to manage multiple projects simultaneously
• Minimum of 5 years of experience in nursing
• Minimum of 2 years of experience in management or charge nurse experience within the emergency department
• Unrestricted registered nursing license
• Current ACLS certification
• Current PALS or ENPC certification
  
  

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.