Supervisor, Patient Access

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

About Legacy ER & Urgent Care

Legacy ER & Urgent Care, an Intuitive Health company, is a leader in hybrid healthcare, offering both Emergency Room and Urgent Care services under one roof. With multiple locations in DFW, we deliver high-quality, compassionate care that’s convenient, efficient, and patient-focused.

The Front Office Leader must work effectively; they need to remain open to different viewpoints and be good at analyzing information. They must also possess strong leadership abilities to motivate others to implement their policies and procedures. In this position, it is imperative to be able to consistently maintain a pleasant, professional demeanor and make patients and employees always feel welcome. The ability to multitask is a must.

• Influence and lead Front Office Staff based on Servant Leadership Principles.
• Maintain an appropriate front office environment that is friendly and respectful.
• Knowledge of and ability to perform Front Office duties: verifying benefits, checking patients in and out, and collecting copayments, coinsurance, and deductibles.
• Assist in hiring, training, and termination of Front Office Staff in conjunction with Leadership.
• Conduct performance evaluations for Front Office Staff.
• Conduct Front Office Staff Meetings.
• Maintain monthly Front Office Scheduling, ensuring all shifts are covered.
• Develop Front Office Policies and Procedures with input from Leadership.
• This position includes standing, walking, use of hands, reaching, sitting, talking, and listening. This position may require lifting up to 10 pounds. There are no special vision requirements for this position.
• This position also requires working near moving mechanical parts. This position would require exposure to moderate noise, such as business printers and computers.
• Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

• 
  High school diploma or general education degree (GED). Associates Degree Preferred.
• Minimum of 2 years of experience in a medical office setting.
• Minimum of 2 years of experience in management.
• Familiar with insurance and insurance verification.
• EPIC Experience (preferred)
• Initiative
• Leadership.
• Time Management.
• Communication Proficiency
• Organization Skills
• Relationship Management.
• Ability to read, analyze, and interpret general business and medical periodicals, insurance forms, professional journals, technical procedures, or governmental and HIPAA regulations.
• Ability to write reports, business correspondence, insurance claim forms and procedure manuals.
• Ability to effectively present information and respond to questions from staff, groups of managers, and patients.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions. Ability to deal with problems in standardized situations.
• Knowledge and skills regarding all general office equipment, including telephones, credit card machines, and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.