What are the responsibilities and job description for the Director, MM Sales Ops position at Intuit?
At Intuit, our mission is powering prosperity around the world. We build intuitive web, mobile, and cloud solutions that generate more money, more time, and more confidence for over 100 million customers worldwide. Leveraging big data insights, machine learning, and powerful automation, we help consumers, small business owners, and the self-employed achieve their dreams of prosperity.
We are looking for a transformational leader to own and scale our Mid-Market Sales Operations function. If you are known for bold, operationally rigorous execution that translates into outsized business results, come join our team. This is a critical and unique opportunity to build the operational infrastructure behind one of Intuit's most important growth bets.
As the Director of Sales Operations for Mid-Market, you will be the execution engine behind our FY27 growth blueprint — translating strategy into daily operating rhythms, building the data infrastructure that powers decision-making, and driving the AI-enabled tools that accelerate seller productivity and platform adoption. You will work closely with the senior leadership team to design and implement sales strategies, processes, and tools that drive revenue growth and operational efficiency, and you will shape and manage the cross-functional execution of the most critical transformation initiatives across the Mid-Market Sales organization.
Responsibilities
Collaborate with Sales and Mid-Market leadership to define and execute the sales operating strategy, ensuring alignment with company growth priorities and revenue objectives.
Own the Mid-Market sales operating model, including annual and quarterly planning, revenue targets, headcount capacity planning, and productivity management.
Lead the Mid-Market Rhythm of the Business — pipeline inspection, forecasting, and sales performance reviews — delivering data-driven insights that enable leadership to drive accountability and action.
Build and maintain a single-source-of-truth dashboard suite for pipeline velocity, platform attach, win-loss analysis, and KPI governance, targeting ≤3% forecast variance.
Drive AI-enabled TAM activation and dynamic deal-routing programs to increase qualified platform opportunity creation by 25% .
Continuously evaluate and optimize sales processes, operating frameworks, and performance metrics to improve productivity, scalability, and operational efficiency.
Rationalize the sales tech stack — CRM, CPQ, and enablement tooling — to free up 30% of seller time and reduce redundant operational spend.
Establish best-in-class pipeline management and forecasting practices, leveraging tools and analytics to provide accurate revenue visibility and support strategic decision-making.
Partner with Sales Enablement to implement programs that equip sales teams with the tools, training, and processes needed to increase effectiveness and accelerate revenue growth; own the weekly Revenue Room, monthly Funnel Diagnostic, and quarterly OKR reviews.
Work closely with Sales Innovation and GTM Technology Operations to ensure seamless integration and alignment of sales technologies with sales processes.
Shape, deploy, and manage execution of critical sales initiatives through strong program management and effective collaboration with internal stakeholders to drive alignment and achieve company goals.
Build and lead a high-performing Sales Operations team, providing coaching, mentorship, and development opportunities to ensure team members are motivated, engaged, and growing.
Qualifications
10 years of experience in sales operations or revenue operations leadership roles, preferably in Mid-Market, SaaS, or a similar high-growth technology environment.
Strong analytical and problem-solving skills, with the ability to interpret data and translate it into clear, actionable insights for senior leadership.
Deep understanding of sales processes, methodologies, forecasting best practices, and revenue operations strategies including demand generation and top-of-funnel growth.
Proven experience designing and deploying AI-driven operational tooling — routing, scoring, TAM activation — in a sales environment.
Excellent program management and organizational skills, with the ability to prioritize and drive multiple complex initiatives simultaneously in a matrixed organization.
Exceptional communication and interpersonal skills, with demonstrated ability to influence and collaborate with stakeholders at all levels including C-suite.
Results-oriented mindset with a focus on continuous improvement, operational rigor, and achieving targets.
Strong leadership skills with a demonstrated track record of building high-performing teams and leading change.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: