What are the responsibilities and job description for the Account Services Coordinator position at Intrax Corp?
Overview
AmeriCamp, a program of Intrax, is a friendly, fun-loving organization that offers people around the world the chance to work at a summer camp in America as either a camp counsellor or a support role.
Position Summary
The Account Services Coordinator will be responsible for supporting the full Account Manager team. This role is responsible for operational support, daily team requests, and liaising with new and existing host camp relationships. A keen attention to detail and strong communication skills are required for the role.
Duties and Responsibilities
Support of Account Manager team regarding camp recruitment, outreach, and placement targets,communication. Support wider AmeriCamp team on any compliance or operational tasks as needed.
Operations
- Support the Account Manager team in Matchio when it comes to operational aspects of program requirements and participant matches.
Client Support
- Answer host camp questions in a timely manner and provide general support.
- Support team in onboarding new host camps for the season.
- Liaising with host camps regarding required documents to be collected.
Communication
- Helping support and nurture host camp relationships.
- Support the Account Managers in addressing host camp needs.
Required Experience:
- Four-year degree or minimum of four years of professional experience in a related field.
- Strong customer service experience is required.
- Ability to work independently with minimal supervision.
- Fluency in foreign language(s) is preferred.
- Proficient in Excel, Word, Outlook, PowerPoint, Salesforce, and basic database functions.
Knowledge, Skills, and Attributes:
- Strong leadership, teamwork, and interpersonal skills required.
- Strong customer service skills on the phone and via email.
- Responsive and proactive communicator.
- Proven ability to work under pressure.
- Must have excellent organizational skills and attention to detail.
- Experience living abroad (desired).
- Experience working at a summer camp (desired).
Performance Criteria
- Meet or exceed business goals and objectives.
- Meet deadlines for all operational requirements.
- Consistently complete all administrative duties thoroughly and on-time.
- Must demonstrate superior communication and collaboration skills.
Travel
- International travel (passport required)
Pay Range:
$52,000 - $60,000 annually based on previous experience
Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and other state and local Fair Chance ordinances.
Intrax is an Equal Opportunity Employer and we are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to fostering an environment where everyone feels valued and respected.
Salary : $52,000 - $60,000