IT Service Desk Technician

Description

Join a Leader in Healthcare Operations

At IntraNerve Neuroscience (INN), we deliver high-quality neuroscience services supported by secure, reliable, and responsive technology. As a Service Desk Support Technician, you will serve as the first point of contact for IT support, working directly with physicians, facility staff, and remote employees across the organization.

In this role, you will support day-to-day technology needs in a healthcare environment - configuring and deploying workstations, responding to service desk requests, troubleshooting technical issues, and ensuring users have the tools they need to deliver patient care effectively and securely.

Since 2010, INN has been accredited by The Joint Commission and is recognized as a trusted provider of neuroscience services nationwide. Our commitment to compliance, security, and continuous improvement extends to every aspect of our IT operations.

What Makes INN Different?

• Award-Winning Workplace – Recognized for Professional Development, Employee Well-being, and Appreciation
• Commitment to Excellence – High standards for IT security, system reliability, and operational efficiency
• Integrity & Professionalism – Ethical practices, accountability, and protection of sensitive information
• Collaboration & Support – Be part of a collaborative IT team that works together to deliver responsive, reliable technical support
• Innovation in Healthcare Technology – Ongoing improvements to systems, tools, and support processes
  
  

Why Consider INN?

• Privately Owned, Mission-Driven – Focused on quality, compliance, and patient-centered operations rather than corporate bureaucracy
• Professional Development Opportunities – Build hands-on experience in healthcare IT, security, endpoint management, and service desk operations
• Meaningful Impact – Directly support clinicians and staff who deliver critical patient services
• Modern Tools & Infrastructure – Work with Microsoft 365, endpoint management, ticketing systems, and secure healthcare technology environments
• Competitive Compensation – Pay based on experience and credentials, with a strong overall value proposition
  
  

If you hold a Security certification and have experience as a Service Desk Technician with strong attention to detail and excellent customer service skills, we encourage you to apply.

Join an on-site team where your expertise directly supports the success of our healthcare services.

Essential Job Functions

• Note: Punctuality and reliable job attendance are essential functions in the performance of this job.
• Acts as first line of support for IT related issues
• Track and escalate support tickets
• Assist with company inventory and asset tracking
• Perform Information Technology orientations and provide technical assistance to staff
• Provision/deprovision company accounts as needed
• Build and configure computer workstations
• Prepare and ship technology equipment
• Provide onsite and remote support to all company staff
• Assists with account audits
• Participates in weekly on-call rotation
• Coordinates with HR and department managers to ensure timely IT setup for new hires and deactivation for exiting employees
• Other duties/special projects as assigned
  
  

Requirements

Knowledge, Skills, Abilities and Other Characteristics

• Strong attention to detail and commitment to accuracy in all tasks
• Ability to organize and prioritize work and manage multiple priorities
• Ability to show initiative in scheduling, tracking, and completing assigned tasks on time
• Ability to work independently with minimal supervision
• Strong communication and customer service skills (both verbal and written)
• Strong troubleshooting/technical skills; ability to define, solve, and escalate complex problems
• Willingness to learn new technologies, with an ability to perform research and problem-solving independently
• Ability to maintain confidentiality of company information
• Ability to safeguard electronic Protected Health Information (ePHI)
• Ability to accept constructive guidance and direction from peers; demonstrating active listening.
• Ability to interact with internal and external clients of various abilities and technological sophistication in an effective and polite manner
• Knowledge of computer hardware and troubleshooting
• Basic knowledge of networking concepts and devices
  
  

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Manual dexterity required for keyboarding and other manual tasks
• Must be able to lift up to 50 lbs at a time
  
  

Education And Experience

• At least one CompTIA certification - A , Network , or Security (Required)
• Associate or bachelor’s degree in information technology, Computer Science, or a related field (Preferred)
• 1 years of relevant IT experience or equivalent combination of education and hands-on technical support experience (Preferred)
• Customer service experience (preferred)
• Experience with Microsoft 365 applications and basic administration (Preferred)
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Continuing education allowance
  
  

Applications for this position are accepted on an ongoing basis. The posting will remain open until the position is filled. Interested candidates are encouraged to apply the same day they view this posting.