Service Desk Technician II

Do More…

Surrounded by the giants of the property and casualty insurance industry, California Casualty has stood in stark contrast to its competitors for more than eleven decades. With a mission to protect the individuals that serve our communities, and a tight-knit culture stemming from its family ownership, working for California Casualty provides caring and skilled individuals with the opportunity to put down roots and leave work knowing they’ve done more for those who do so much.

Owned and operated by the Brown family since 1914, California Casualty writes personal lines home and auto insurance for firefighters, educators, law enforcement, and nurses. In addition to its customer first focus, California Casualty also provides its group-member with unique policy features and affinity-based pricing. In line with the mission and values mentioned above, California Casualty is currently looking to add to its existing team with a new Service Desk Tech II and we hope that might be you!

From providing technical assistance and support to internal users, to ensuring the smooth operation of our computer systems, software, and hardware, your work will help us continue to deliver the exceptional financial protection our group members deserve!

Your Role Explained.

Roles and responsibilities of the Service Desk Tech II position include:

• Service Desk Support: Diagnoses and resolves hardware and software issues. Troubleshoots network and connectivity problems. Assists users with account setup, password resets, and access-related issues. Utilizes remote support tools to assist users located offsite. Provides guidance on remote connectivity and virtual collaboration tools. Monitors system performance and reports issues to the IT team. Ensures tickets are closed within specified timeframes per established service level agreements. Escalates complex problems to the appropriate IT teams when necessary.
• Hardware/Software Deployment: Assists with installing, configuring, and upgrading hardware and software as needed. Collaborates with other IT teams on the implementation of new technologies.
• Linux Administration: Administers Linux-based servers and troubleshoot Linux-related issues.
• Documentation: Maintains accurate and up-to-date documentation of support activities, solutions, and configurations. Creates and updates knowledge base articles for common issues.
• Training: Facilities training sessions for users on hardware and software usage.

Other Duties as Required: Job may require fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

What We’re Looking For.

To ensure success within this role, we are looking for a candidate with the following skillsets and experience:

Minimum Requirements

• 2 Years of Service Desk Experience
• High School Diploma or Equivalent

Preferred Education, Experience, & Certifications

• Some Insurance Industry & Guidewire Applications Experience
• Bachelor’s Degree in Information Technology, Computer Science, or a Related Field
• IT Certifications (e.g. CompTIA A , Microsoft Certified IT Professional)

This position is located in our Colorado Springs Service Center.

The pay range for this position is $31.00 - $41.35 per hour; however, base pay offered may vary depending on job-related knowledge, skills and experience. The company also offers a full range of medical, financial and other benefits, including eligibility for the company’s performance sharing plan and paid time off such as holidays, vacation, sick and personal holidays.

California Casualty is an Equal Opportunity Employer