Campus & Facilities Manager

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We are changing the way people think about customer service, and we need your help!

We are looking for a highly organized and passionate Campus & Facilities Manager to be a key advocate for IntouchCX, deeply immersing our team members in our company culture. The core mission of this role is twofold: to enhance team member happiness by driving a positive and engaging experience for all, and to optimize campus functioning by ensuring the facilities operate smoothly and efficiently. This position demands a multitasking mindset and involvement in both the strategic planning and day-to-day operations across our campuses, requiring a drive to meet the needs of both our internal team members and our clients.

As Campus & Facilities Manager, You Will…

• Promote IntouchCX’s culture and evaluate how local teams are exemplifying our corporate values (Our 10 Things).
• Ensure the campus consistently meets brand aesthetics, security protocols, health and safety requirements, and legislative compliance.
• Keep a pulse on operational and cultural key performance indicators, streamlining communication to local leaders through weekly meetings and creating collaborative solutions to optimize results.
• Partner with the Campus Director to identify priority projects for the campus and track action item progress.
• Manage the local Facilities and Employee Experience teams in collaboration with global department leaders.
• Support leadership and internal partners by providing tailored solutions to their specific priorities and services.
• Direct, coordinate, and plan essential needs such as reception, security, maintenance, mail/deliveries, cleaning, catering, waste disposal, and recycling.
• Project manage contractors and campus buildouts, including plan utilization of space and resources.
• Prepare requests for proposal documents for equipment and service providers/contractors.
• Compare costs for required equipment and services.
• Support the roll-out of new programs and processes.
• Obsess about client-partner visits by ensuring they run smoothly and meet our high standards.
• Investigate options for new campuses and lines of business.
• Plan future developments in line with strategic business objectives.
• Ensure minimum disruption to business operations during construction.
• Ensure that projects by staff and contractors have been completed.
• Respond to campus emergencies and urgent issues as they arise.
  
  

As Campus & Facilities Manager, You Need…

• Bachelor’s Degree or equivalent work experience (preferred).
• Minimum 3 years of Supervisor and Project Management experience.
• Proficient experience with MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Exceptional and effective communication skills (oral and written) with an approach that fosters strong and lasting relationships.
• An eye for detail with creative problem-solving and project management skills.
• The ability to effectively present information to groups of managers, clients, and customers.
• The ability to implement change and innovation.
• Excellent organizational and time management skills.
• The ability to work with basic mathematical concepts.
• The ability to thrive in a fast-paced, ever-changing work environment
• The ability to follow organizational policies and procedures.
• Strong organization skills.
• The ability to handle a high volume of work.
• The ability to work a variety of shifts, including days, evenings, weekends, and holidays (depending on required project deadlines or emergencies).
  
  

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

U.S Department of Labor Posters

Benefits of Working as a Campus & Facilities Manager…

• Industry-leading medical, vision, and dental benefit plans paid by the employee paid time off and sick time leave benefits (where applicable by legislation)
• Amazing career growth opportunities