What are the responsibilities and job description for the Member Solutions Specialist position at InTouch Credit Union?
Description
Designated safety-sensitive position. Must successfully pass pre-employment drug screen (which will include marijuana testing) and adhere to the Drug and Alcohol Policy for duration of employment with the Credit Union.
As a not-for-profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full-time Member Solutions Specialist to join our dynamic Member Solutions team.
Pay Range
- Our ideal candidate will make $21.60 to $22.80 for this role.
Education/Certification:
- High school diploma or equivalent.
Experience:
- One (1) year of customer service (call center) experience, member service experience a plus.
- Experience making outbound calls from assigned queue and properly documents all collection activity including verbal and written communications with members and outside agencies.
- Experience within a Call Center environment understanding its structure and adhere to schedule and punctuality requirements.
All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, pre-employment drug screen and the submission of fingerprints in accordance with state and federal law.
Requirements
- Required Availability: Monday–Friday, 8a.m.–5p.m., no weekends.
- Results oriented and proactive with ability to balance multiple high-priority initiatives/projects concurrently and complete multiple tasks simultaneously to complete assigned projects within prescribed deadlines.
- Ability to address member needs and recommend alternative solutions as appropriate within Member Solutions department guidelines.
- Ability to comply with all laws and regulations with regards to appropriate contact and dialogue relating to collection activity.
- Knowledge of all financial regulations including Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC- Funds Availability, USA PATRIOT Act, etc.
- Knowledge of Microsoft Office Suite: proficient in Word and Excel.
Salary : $22 - $23
