What are the responsibilities and job description for the Application Support Specialist position at Intone Networks?
lifications and Requirements: • Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent practical experience. • 2 years of experience supporting enterprise software applications (technical support, application support, or help desk with a software focus). • Strong proficiency in troubleshooting application issues, user access, and common business software. • Familiarity with SQL, databases, or system integrations a plus. • Experience with ticketing systems and remote support tools. • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users. • Strong analytical and problem-solving skills. • Customer-focused with patience and empathy in user interactions. • Ability to work independently and collaboratively. • Strong organizational skills and attention to detail.
