What are the responsibilities and job description for the Service Advisor position at Interstate Power Systems?
JOB REQUIREMENTS: Job Title: Service Advisor Location: Marshfield,
Wisconsin Company: I-State Truck Centers We\'re growing and looking for
an energetic, customer-focused Service Advisor to join our Marshfield
team. If you love solving problems, building relationships, and keeping
heavy-duty trucks rolling, this is your opportunity! Service Advisors
fulfill a critical role in our operations. They are responsible for
building strong customer relationships by consulting with customers
regarding their service needs. Together with the technicians, a Service
Advisor ascertains the cause of the issue(s) that prompted a given
customer\'s visit, works to address and resolve those issues. We\'re
looking for a strong person to support our truck customers by providing
exceptional service through a strong understanding of the truck service
industry. If you are a person with a commitment to quality and
excellence, then we want to hear from you. Interstate Companies, Inc. is
a dynamic organization that provides rewarding careers for more than
1,700 employees in its corporate office and five operating units -
Interstate Assembly Systems, Interstate Bearing Systems, Interstate
Energy Systems, Interstate Power Systems, and I-State Truck Center.
Interstate is also a leader in Heavy Diesel Construction Equipment, Off
Highway Equipment and Agriculture Equipment. At Interstate we take
personal pride in our work and our customer relationships that is why we
carry out Pride in Service in every interaction, every single day!
Service Advisor Responsibilities: Assist customers at the service
counter as well as by phone and taking care of their needs using our
Elite Support processes and standards. All aspects of transaction, from
taking appointment to completing invoice and collecting from customer.
Assist fellow service office employees with managing schedule and
workload. Manage technician time and monitor repair progress for maximum
efficiency. Work with parts department by gathering information to
complete repair estimates before updating customer for approval. Work
with outside vendors for sublet work needed on customer units. Assist
with warranty claims at branch level and work with warranty department
to ensure maximum warranty recovery with vendors. Service Advisor
Requirements: Basic computer skills and knowledge High school diploma or
equivalent Excellent communication and time management skills Strong
problem solver with the ability to think outside of the box. 3 Years of
Truck Or Automotive Service Writing Experience Required Service Advisor
Qualities: Positive attitude Solid written and verbal communication
skills including excellent customer service and phone skills. Organized
and able to manage time wisely. The desire to succeed in a day-to-day
challenging position. Mechanical\... For full info follow application
link. Equal Opportunity Employer minorities/females/veterans/individuals
with disabilities/sexual orientation/gender identity. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CB7BE020CAA2440B
Wisconsin Company: I-State Truck Centers We\'re growing and looking for
an energetic, customer-focused Service Advisor to join our Marshfield
team. If you love solving problems, building relationships, and keeping
heavy-duty trucks rolling, this is your opportunity! Service Advisors
fulfill a critical role in our operations. They are responsible for
building strong customer relationships by consulting with customers
regarding their service needs. Together with the technicians, a Service
Advisor ascertains the cause of the issue(s) that prompted a given
customer\'s visit, works to address and resolve those issues. We\'re
looking for a strong person to support our truck customers by providing
exceptional service through a strong understanding of the truck service
industry. If you are a person with a commitment to quality and
excellence, then we want to hear from you. Interstate Companies, Inc. is
a dynamic organization that provides rewarding careers for more than
1,700 employees in its corporate office and five operating units -
Interstate Assembly Systems, Interstate Bearing Systems, Interstate
Energy Systems, Interstate Power Systems, and I-State Truck Center.
Interstate is also a leader in Heavy Diesel Construction Equipment, Off
Highway Equipment and Agriculture Equipment. At Interstate we take
personal pride in our work and our customer relationships that is why we
carry out Pride in Service in every interaction, every single day!
Service Advisor Responsibilities: Assist customers at the service
counter as well as by phone and taking care of their needs using our
Elite Support processes and standards. All aspects of transaction, from
taking appointment to completing invoice and collecting from customer.
Assist fellow service office employees with managing schedule and
workload. Manage technician time and monitor repair progress for maximum
efficiency. Work with parts department by gathering information to
complete repair estimates before updating customer for approval. Work
with outside vendors for sublet work needed on customer units. Assist
with warranty claims at branch level and work with warranty department
to ensure maximum warranty recovery with vendors. Service Advisor
Requirements: Basic computer skills and knowledge High school diploma or
equivalent Excellent communication and time management skills Strong
problem solver with the ability to think outside of the box. 3 Years of
Truck Or Automotive Service Writing Experience Required Service Advisor
Qualities: Positive attitude Solid written and verbal communication
skills including excellent customer service and phone skills. Organized
and able to manage time wisely. The desire to succeed in a day-to-day
challenging position. Mechanical\... For full info follow application
link. Equal Opportunity Employer minorities/females/veterans/individuals
with disabilities/sexual orientation/gender identity. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CB7BE020CAA2440B