Regional Front Desk Supervisor

About Us

We are a multi-office chiropractic and integrative health practice focused on high-touch, patient-centered care and long-term results, not quick fixes. We currently operate five clinics and are expanding into integrated medical services (nurse practitioners, PT, etc.).

Our offices are busy, team-oriented, and highly scripted. We use systems and structure so that every patient has a consistent, excellent experience from the first phone call through their care plan.

Role Overview

The Regional Front Desk Supervisor is our boots-on-the-ground leader for front office operations and patient experience across all locations.

You will rotate between clinics each week, working side-by-side with Chiropractic Assistants (CAs) and providers to:

• Coach and support front desk staff
• Enforce scripts and standards
• Keep patient flow smooth and professional
• Make sure our systems and checklists are actually used, not just written

You report to our Director of Operations and work closely with the Clinical Director (lead chiropractor), case managers, and billing/RCM team.

This is not a remote or purely “metrics” role. It’s hands-on, in the clinics, with real patients and staff.

Key Responsibilities1. Front Desk & Patient Experience Leadership

• Lead, coach, and support front desk staff (CAs) at all locations.
• Ensure consistent, high-quality execution of:
• Phones and scheduling
• New patient intake
• Check-in/check-out
• Collecting payments and paperwork
• Observe Day 1 / Day 2 (consult/exam/report) flow and give real-time feedback to staff.
• Run regular role-plays and call reviews to sharpen scripts and communication.
• Serve as an escalation point for patient concerns; model calm, professional problem-solving.

2. On-Site Clinic Rounds & Quality Control

• Travel between clinics on a planned weekly rotation.
• Perform opening, mid-day, and closing audits using checklists (cleanliness, readiness, signage, supplies, general “feel” of the office).
• Identify gaps between SOPs and actual practice; work with the Director of Operations to correct them.
• Jump in to cover front desk when needed (phones, check-in, etc.) during staff shortages or peak times.

3. Training, Onboarding & SOP Implementation

• Onboard new front desk staff: systems, scripts, software, patient flow, expectations.
• Reinforce SOPs created by central operations; provide field feedback on what’s working and what needs adjustment.
• Help create simple, usable tools (checklists, one-page guides, cheat sheets) for CAs.
• Standardize best practices across all locations so patients have a similar experience at every clinic.

4. Communication & Coordination

• Act as the primary bridge between the clinics and central operations for front desk issues.
• Participate in weekly operations/leadership meetings and present key wins, issues, and trends.
• Coordinate with:
• Clinical leadership (to keep schedule and flow aligned with clinical standards)
• Case managers and ISR (to support new patient booking, follow-up, and D1/D2 flow)
• Billing/RCM (to ensure front desk supports clean billing and collections processes)

5. Metrics & Accountability

With support from the Director of Operations, help monitor and improve front-desk related KPIs, such as:

• New patient show rate
• Day 1 → Day 2 progression rate
• No-show / late-cancel rate
• Call answer time / abandonment

Use data to identify coaching opportunities and focus areas for training, not to “beat people up.”

Who You Are

• You enjoy being in the clinic, not stuck behind a spreadsheet.
• You’ve worked the front desk in a medical/dental/chiropractic setting and know what “good” looks like.
• You’re comfortable with structure and scripts and believe consistency is key for patient care and team sanity.
• You communicate clearly and professionally with patients, staff, and doctors.
• You can hold people to standards while still being supportive and approachable.
• You’re organized, proactive, and don’t wait for someone else to fix obvious problems.

Qualifications

Required:

• 3 years of front desk or patient-facing experience in a medical, dental, chiropractic, or similar private practice.
• At least 1 year in a lead/front office supervisor, senior CA, or similar role.
• Experience training or mentoring front desk staff.
• Comfortable using practice management / EMR/EHR systems and basic spreadsheets (Google Sheets/Excel).
• Valid driver’s license and reliable transportation for travel between clinics.

Preferred:

• Multi-location experience (float, regional support, or similar).
• Experience in an integrated practice (chiro medical rehab/PT).
• Exposure to scripted environments (case management, treatment plan presentations, or sales-adjacent roles).
• Bilingual (e.g., English/Spanish) is a plus but not required.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What relevant experience and accomplishments do you have?

Work Location: On the road

Salary : $26 - $30