What are the responsibilities and job description for the Front Desk & Operational Supervisor position at Think Academy U.S?
Front Desk & Operations Supervisor
Location: Cupertino, Los Altos (may be required to commute to the Los Altos site)
Type: Full-Time | 30-40 hrs/week (Tuesdays–Sunday)
Compensation: $22–$28/hour (Based on experience)
Benefits: Health Insurance | 401K | Sick leave | Growth Opportunities in Education Sector
Position Summary
Think Academy is looking for a highly motivated and service-oriented Front Desk & Operations Supervisor to oversee daily office functions, manage front desk operations, and support team operations. This is a mission-critical role that connects parents, students, and staff, ensuring seamless communication and exceptional customer experience. This role is ideal for someone who thrives in a fast-paced, education-focused environment and is ready to grow into broader operational leadership.
Key Responsibilities
🛠️ Administrative & Operational Support
Location: Cupertino, Los Altos (may be required to commute to the Los Altos site)
Type: Full-Time | 30-40 hrs/week (Tuesdays–Sunday)
Compensation: $22–$28/hour (Based on experience)
Benefits: Health Insurance | 401K | Sick leave | Growth Opportunities in Education Sector
Position Summary
Think Academy is looking for a highly motivated and service-oriented Front Desk & Operations Supervisor to oversee daily office functions, manage front desk operations, and support team operations. This is a mission-critical role that connects parents, students, and staff, ensuring seamless communication and exceptional customer experience. This role is ideal for someone who thrives in a fast-paced, education-focused environment and is ready to grow into broader operational leadership.
Key Responsibilities
🛠️ Administrative & Operational Support
- Manage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization.
- Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations.
- Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling.
- Lead and coordinate a small front desk team, ensuring professionalism, and consistent service standards.
- Serve as the first point of contact for parents and visitors—resolving escalations and ensuring satisfaction.
- Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic.
- Help improve front desk SOPs, service scripts, and customer feedback loops.
- Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics.
- Assist with new campus site setup and operational readiness.
- Monitor student attendance, teacher class reports, and ensure post-class procedures are completed.
- Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team.
- Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments.
- Capable of leading a team and coordinating cross-functional work.
- Highly organized, detail-oriented, and proactive in solving problems.
- Experience in administrative, customer service, or educational support roles will be a plus
- Bilingual (English Mandarin) preferred but not required.
- Availability to work weekends and evenings during program periods is required.
- A leadership role in one of the Bay Area’s fastest-growing education brands.
- Structured development path toward Campus Operations Manager or Academic Services Lead.
- The opportunity to work closely with experienced educators and school operators.
- A mission-driven culture that values student outcomes, customer experience, and team growth.
Salary : $22 - $28
