Correspondence Representative

Description

Premier Disability Services is looking for Correspondence Representatives to join our growing Minneapolis, MN based team!

About Us: Premier Disability Services is a growing company that is a full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process whether they are first time, have been denied or going to a hearing in all 50 states. Our services have helped over 100,000 individuals in filing their application successfully.

We’re looking for people who thrive on helping customers with a passion for service to join our growing call center. Join us and be part of one of the largest Social Security Disability Firms in the Nation! Our values of integrity, passion and teamwork are the foundation of who we are and drive our missions to be the trusted advocates of our clients.

Terms: Full-Time. This is an hourly, non-exempt position.

Hours of operation: Monday through Friday 8:00am - 6:00pm CST

Location: Office located in Brooklyn Park, MN

Compensation: The range is $14.00 - $16.00 per hour, with the opportunity to earn a performance-based bonus up to $500 per month.

Responsibilities:

• Provide administrative support for disability case management through completion and submissions of complex documentation, forms, evidence or correspondence necessary to facilitate or complete our representation of a claim.
• Professionally handle a mix of inbound/outbound calls and correspondence to government offices, i.e., Social Security Disability, clients, etc. to obtain and process information on a clients claim or complete forms.
• Obtain medical and vocational documentation via mail, phone and computer software systems.
• Meet a high-volume workload while complying with department standards for daily metric goals and monthly audits. Regarding quality, production and processing times.
• Read, annotate, and summarize records/information using appropriate terminology, and resolve conflicts within records, preparing written reports of findings and documenting in systems of record.
• Effectively communicating Premier Disability Service program details to clients in a clear and understandable manner.
• Navigating multiple computer windows to access several systems.
  
  

What we’re looking for:

Education and Experience:

• 2-years work experience in high volume claims processing/caseload management or customer experience.
• 2 years direct experience working in an office environment or call center.
• Strong verbal and written communication skills
• High school diploma or GED required; two-year associate degree preferred.
• Excellent verbal and written communication skills
• Strong computer knowledge and excellent typing skills at least 50WPM.
• Ability to multitask in a fast-paced environment.
  
  

Qualities:

• Independently maintain a high-volume workload while complying with agency standards for quality, production, and processing time.
• Professional demeanor and telephone etiquette with the ability to de-escalate scenarios through conflict resolution skills.
• Commitment to strong attendance.
• Ability to manage multiple priorities and meet departmental turnaround times.
• Demonstrate independent problem solving and decision-making ability.
• Ability to communicate clearly and concisely with clients, managers, and co-workers – both verbally and in written format.
• Must have sharp attention to detail and ability to perform with a high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call/correspondence quality, timeliness, and productivity.
• Work harmoniously with peers within a small team environment to accomplish both personal and team performance goals.
• Work overtime, as needed, to meet daily deadlines.
• Available for 8-hour shifts between 8am to 6pm CST working hours.
• Bilingual in English/Spanish skills a PLUS.
  
  

What we offer:

• Medical, Dental and Vision insurance.
• PTO and paid holidays!
• Cafeteria onsite and a subsidized lunch program.
• Opportunities to grow within the company!
  
  

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.