District Service Manager-East Region

Position Overview

International is seeking a District Service Manager-East Region that will be the liaison between our Corporate, Dealers and Suppliers and assist with Warranty Responsibility and Fleet Service.

The District Service Manager-East Region will travel to various fleet technical service locations throughout the East regions. to maintain and develop outstanding customer relations and help advise Fleet and Dealer Service teams on best practices for all our International products and provide quarterly reviews with key customers.

This person will reinforce Service Metrics and OEM standards with regular on site visits as well as regular virtual meetings.

Responsibilities

• Responds to customer and dealer product inquiries via telephone or in written internet-based email or chat sessions
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
• Documents customer information and recurring technical issues to support product quality programs and product development
• Provides information tracking and reporting support
• Support customers and dealers remotely or in-person
• Must be self-motivated and able to work well both independently with minimal direction and in multi-functional team environments
• Able to focus on multiple priorities at once in fast paced surroundings, and able to accurately communicate between all levels of engineering and the end user
  
  

Minimum Requirements

• Bachelor's degree and at least 5 years of customer service experience
• At least 1 years of lead experience
  
  

OR

• Master's degree and at least 3 years of customer service experience
• At least 1 years of lead experience
  
  

OR

• At least 8 years of customer service experience
• At least 1 years of lead experience
  
  

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
  
  

Desired Skills

• Experience in Truck, Automotive, OEM, Dealers or Suppliers is required
• Time Management
• Organizing/Prioritizing Work
• Decision Making
• Problem Solving
• Customer Service Focus
• Interpersonal skills and technical product knowledge and expertise
• Dealership technical experience or technical field service experience
• Ability to learn new products quickly and become an ‘expert’ in new fields
• Strong understanding of heavy duty vehicle chassis systems
• Excellent Communication Skills – both written and verbal
  
  

Benefits And Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.

The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

Company Overview

About TRATON

With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

About International

From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

• International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
  
  

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.