What are the responsibilities and job description for the Sr. Customer Service Representative position at International Window?
Immediate opening for our Inside Sales Department for a Window/Door Manufacturing Co.About the RolePremier manufacturer of energy-efficient vinyl and aluminum windows and doors seeks an experienced Senior Customer Service Representative to support contractors, builders, dealers, and architects. Handle detailed product inquiries, manage complex orders, resolve issues, and collaborate with sales, production, and shipping in a fast-paced environment.Key ResponsibilitiesProvide accurate product info on configurations, sizes, glazing, finishes, energy ratings, and specs via phone, email, and portal.Enter and update customer records, orders, and notes in CRM/ERP system accurately.Maintain deep knowledge of vinyl/aluminum product lines, custom options.Partner with Outside Sales to resolve concerns, complaints, change orders, and job-site issues quickly.Coordinate with Production, and Shipping to track lead times, expedite orders, and ensure on-time delivery.Manage escalations (warranties, substitutions, measurements), mentor juniors, and suggest process improvements.Qualifications5 years customer service / inside sales experience, and fenestration background.Ability to build strong relationships with contractors, dealers, builders, and architects.Strong prioritization and multitasking in a deadline-driven setting.Positive, professional demeanor and solid work ethic.Excellent verbal/written communication for explaining technical details.Proficient in Microsoft Office, CRM/ERP (e.g., Salesforce, Epicor), and order systems.Vinyl/aluminum window/door or fenestration experience a significant plus.Required SkillsAccurate data entry & 10-key.Strong math for pricing, square footage, and estimates.Tape measurement reading and plan/spec interpretation.Proven customer service in project-driven environments.Quick learner in changing manufacturing settings.Exceptional attention to detail.Company DescriptionInternational Window is a long-time Manufacturer in the window & door industry. We offer a wide array of products both in aluminum and vinyl. We have authorized dealers that have remained loyal customers for 30 years and we continue to grow!
Salary : $24 - $30