What are the responsibilities and job description for the Client Liaison position at International Recovery Systems?
Hours: Monday-Friday 8:30am-5pm
We’re a fast-growing repossession company looking for a detail-oriented, reliable Client Liaison to join our office team. In this role, you’ll coordinate between clients, field agents, and internal teams to make sure every assignment is accurate, up to date, and moving forward smoothly.
Responsibilities
- Handle high volumes of calls, emails, and case updates
- Accept and review new assignments through client portals
- Verify addresses, update account statuses, and manage case notes
- Communicate daily with clients, banks, and internal teams
- Add fees, track progress, and ensure accurate information is shared
- Assist with other tasks and projects as assigned by management.
Required Qualifications
- 1 year of collections, billing, or account support experience
- 2 years in a customer service or admin role
- High school diploma or GED
- Proficiency with Microsoft Office and general computer systems
- Strong attention to detail and communication skills
Preferred Qualifications
- Experience in repossession, auto finance, or call center environments
- Familiarity with client portals or dispatch-style workflows
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Aflac supplemental coverage
- Company-paid AD&D insurance
- 15 days PTO Paid Holidays
- Bonus opportunities referral program
- Business casual dress code