What are the responsibilities and job description for the Sr. Quality Engineer position at International Paper?
Position Title:
JOB DESCRIPTION
Sr. Quality Engineer
Pay Rate:
$89,000 - $118,600
Category/Shift:
Full-Time
Physical Location:
Mansfield Mill
1202 Hwy 509
Mansfield, LA 71052
The Job You Will Perform:
The Sr. Quality Engineer at Mansfield Mill is responsible for overseeing all aspects of product quality, driving continuous improvement, and maintaining strong relationships with internal and external customers. This role serves as a key liaison between Mansfield Mill personnel, IP Customer Technical Service (CTS), and strategic customers to address complaints and inquiries, discover root causes, and implement effective solutions. This position will be responsible for ensuring compliance with organizational goals and regulatory standards. Responsibilities include managing laboratory operations for chemical and physical testing, coordinating quality trials, maintaining lab equipment reliability, and administering the mill’s Proficy system. The role also involves collaborating with the Finished Products (FP) team, analyzing quality data, reporting metrics, and providing strategic direction to support product strategy and customer satisfaction. The position reports to the Mill Optimization Manager.
Essential Responsibilities:
We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you will see why our team members say they are Proud to be IP.
ABOUT US
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
The Career You Will Build:
Leadership training, promotional opportunities
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
JOB DESCRIPTION
Sr. Quality Engineer
Pay Rate:
$89,000 - $118,600
Category/Shift:
Full-Time
Physical Location:
Mansfield Mill
1202 Hwy 509
Mansfield, LA 71052
The Job You Will Perform:
The Sr. Quality Engineer at Mansfield Mill is responsible for overseeing all aspects of product quality, driving continuous improvement, and maintaining strong relationships with internal and external customers. This role serves as a key liaison between Mansfield Mill personnel, IP Customer Technical Service (CTS), and strategic customers to address complaints and inquiries, discover root causes, and implement effective solutions. This position will be responsible for ensuring compliance with organizational goals and regulatory standards. Responsibilities include managing laboratory operations for chemical and physical testing, coordinating quality trials, maintaining lab equipment reliability, and administering the mill’s Proficy system. The role also involves collaborating with the Finished Products (FP) team, analyzing quality data, reporting metrics, and providing strategic direction to support product strategy and customer satisfaction. The position reports to the Mill Optimization Manager.
Essential Responsibilities:
- Act as primary contact for customer complaints, concerns, and field issues; interface with CTS managers.
- Administer mill’s Proficy system and coordinate in-mill trials; monitor roll stock quality.
- Collaborate closely with Finished Products team to manage trial work, evaluate non A-1 roll stock, and guide issue resolution.
- Generate monthly complaint and credit statistics; prepare end-of-month quality reports.
- Perform quarterly 1-on-1 evaluations; manage lab budget and ensure equipment reliability and accuracy.
- The successful candidate will be required to work occasional overtime, weekends, and after hours/on-call response availability depending on customer and business demand.
- Technical or Engineering degree preferred
- Minimum of 5 years’ experience, preferably in the paper industry
- At least 1 year of previous supervisory experience preferred
- Preferred experience in one or more of the following:
- Paper machine operations
- Customer service
- Process Engineering
- Functional/Technical Skills
- Action Orientation
- Customer Focus
- Problem Solving
- Managerial Courage
- Timely Decision Making
- Informing
- Safety Leadership
- Paid time off including Vacation and Holidays
- Retirement, pension, and 401k Matching Program
- Medical & Dental
- Education & Development (including Tuition Reimbursement)
- Life & Disability Insurance
- Leadership training
- Promotional opportunities
We continue to build a better future for people, the plant, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you will see why our team members say they are Proud to be IP.
ABOUT US
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
The Career You Will Build:
Leadership training, promotional opportunities
The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will Experience:
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
Salary : $89,000 - $118,600