What are the responsibilities and job description for the Customer Account Coordinator position at International Paper?
Position Title
JOB DESCRIPTION
Customer Account Coordinator
Pay Rate
$48,300 - $64,400 (USCORE)
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.
PL: 4 FLSA Status: Non-exempt
Category/Shift
Hourly Full-Time
Swing Shift: 8 am – 5 pm
OT as required
Physical Location:
Beaverton Ink and Plate
5570 SW Western Ave
Beaverton, OR 97005
Position Summary
The Customer Account Coordinator’s role is to communicate with internal and external customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective print plate production and shipping operations. The position is a critical position as individuals in this role have direct communication with our customers. The daily interactions and accuracy of information, as well as timely and effective communication to our customers, are critical factors affecting our facility’s performance and customer retention. This position requires a high degree of organization and prioritization of daily tasks and responsibilities and provides critical daily interactions to our customers that allow International Paper to achieve and maintain an excellent customer relationship and enhance customer loyalty.
The Job You Will Perform
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
The Career You Will Build
Leadership training, promotional opportunities
The Impact You Will Make
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will Experience
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
JOB DESCRIPTION
Customer Account Coordinator
Pay Rate
$48,300 - $64,400 (USCORE)
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.
PL: 4 FLSA Status: Non-exempt
Category/Shift
Hourly Full-Time
Swing Shift: 8 am – 5 pm
OT as required
Physical Location:
Beaverton Ink and Plate
5570 SW Western Ave
Beaverton, OR 97005
Position Summary
The Customer Account Coordinator’s role is to communicate with internal and external customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective print plate production and shipping operations. The position is a critical position as individuals in this role have direct communication with our customers. The daily interactions and accuracy of information, as well as timely and effective communication to our customers, are critical factors affecting our facility’s performance and customer retention. This position requires a high degree of organization and prioritization of daily tasks and responsibilities and provides critical daily interactions to our customers that allow International Paper to achieve and maintain an excellent customer relationship and enhance customer loyalty.
The Job You Will Perform
- Receiving, processing and monitoring customers’ orders.
- Coordinating and facilitating orders through the entire system--from initial customer contact through final production of printing plate order.
- Handling customer concerns and communicating to appropriate departments.
- Involved with continual interaction with production and art departments.
- Provide excellent customer service through timely and accurate customer communications via email and telephone.
- Accurately enter customer orders into order entry system.
- Communicate status of orders to customers.
- Initiate entry of customer complaints into the customer feedback system.
- Produce estimates and quotations for customers.
- Coordinate warehouse inventories, reorder and ship quantities based on established parameters.
- Work with production staff and utilize internal systems to achieve on-time customer deliveries.
- Work with sales staff to ensure accurate and timely customer communications.
- Ensures customer retention/satisfaction.
- Assist with aspects of training customer relations representatives new to their role.
- All other duties assigned.
- 3-5 years of proven customer service/relations experience with a “Customer First” focus.
- Excellent interpersonal skills, problem-solving skills, multi-tasking skills, and must work well under pressure and prioritize work effectively.
- Strong oral, written and e-mail communication skills.
- Ability to handle telephone conversations, listening and communicating.
- Computer program knowledge, including Microsoft Outlook, Word, Access, and Excel.
- Enthusiastic, customer focused, self-motivated, innovative and aggressive.
- Excellent phone and email etiquette and courteous, professional communication and customer relationship/service.
- Strong problem solving skills
- Key competencies required include:
- Customer Focus
- Action Oriented
- Integrity and Trust
- Perseverance
- Composure
- The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations.
- BS/BA in appropriate field a plus.
- Customer service experience in a manufacturing environment a plus.
- Knowledge in corrugated packaging or flexo-graphic preferred
The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
The Career You Will Build
Leadership training, promotional opportunities
The Impact You Will Make
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will Experience
International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. The Company You Will Join:
International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com.
International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
Salary : $48,300 - $64,400