Customer Account Coordinator (Customer Service)

Position Title:
Customer Account Coordinator (Customer Service Representative)

Pay Rate:
$48,300 - $64,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift:
Salaried Full-Time / Day

Physical Location:
903 Woods Road
Cambridge, MD 21613

The Job You Will Perform:

• Communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations
• Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries
• Responsible for multiple accounts of small to medium customers with high complexity
• Take customer orders either directly from customers or account managers
• Place orders on a timely basis for purchases of materials and supplies to be used in production
• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions
• Process purchase orders, coordinate account credits, and maintain customer data
• Work with production staff and utilize WITRON system to achieve on-time customer deliveries
  

The Qualifications, Skills and Knowledge You Will Bring:

• High school diploma or GED
• Prior customer relations experience required; preferably 1 years industry-specific customer relations experience
• Familiarity with basic office computing systems requirement
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred experience in the corrugate box industry
• Action Oriented
• Being Resilient
• Customer Focus
• Instills Trust