Account Executive

Position Title

Account Executive, GCF

Pay Rate

$65,100 – $86,800

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift

Salaried Full-Time

Physical Location:

6400 Poplar Avenue

Memphis, TN 38197

The Job You Will Perform

The Account Executive is responsible for managing customer account daily activities and providing expertise in tactical decisions regarding domestic accounts. Account management includes direct shipments and consignment supply chain solutions in different transportation modes. The Account Executive role must balance customer needs with business objectives. This position is responsible for Service Excellence (right product, in the right place, at the right time) and Cost to Serve Initiatives (NPI’s). This person is responsible for collaborating with members of the Business, Supply Chain and third-party vendors to develop and execute customer-specific account plans to improve efficiency, profitability and customer satisfaction.

Key Accountabilities

• Order Management - Manage the completion of order entry, allocation management, and order to delivery monitoring. Responsible for Order to Cash process.
• Customer Relationship – Serve as daily customer interface maintaining a strong working relationship with the customer to ensure customer commitments are met or exceeded.
• Pricing - Understand and apply pricing policy and procedures. Ensure accurate and timely invoicing.
• Forecasting – Provide forecast input for monthly demand planning processes and validate allocation.
• Rebate Management – Monitor customer volume ongoing to insure within contract rebate guidelines, and prompt sales manager of foreseen exceptions.
• Credit – Collaborate with Credit team to resolve credit issues during order management.
• Initiatives - Select account initiatives and development as required by sales manager or customer account team and execute.
• Service Level Execution – Understand customer needs and service expectations. Ensure clear, proactive and effective communication skills. Deliver high quality customer service to both internal and external customers. Facilitate continuous replenishment of inventory as required by each customer. Monitor shipments to ensure on time delivery and communicate delays accordantly.
• Claims - Process claims in system.
• Customer Analytics – Perform customer analytics i.e.; cost to serve, profitability, etc.
• Logistics – Act as liaison between customer and internal stakeholders to successfully execute against customer supply chain.
  
  

The Qualifications, Skills And Knowledge You Will Bring

• Bachelor’s Degree or equivalent experience
• 1 – 2 Years of customer related experience
• Excellent communication and interpersonal skills including cross cultural
• Language Skills – English verbal and written required. Spanish verbal and written recommended but not required.
• Exhibits strong customer focus
• Strong analytical and problem-solving skills
• General understanding of order management processing
• Proficiency in SAP order management processing
• Proficiency in Microsoft Office and strong technical skills
• Proven ability to work successfully in a team environment.
• Ability to work in a global environment with multinational team and customers.
• Self- starter with the ability to work under pressure, handling multiple tasks in a fast-paced environment.
• Competencies: Drive for results/perseverance, Presentation skills, Business acumen, Priority setting, Dealing with ambiguity, Interpersonal savvy, & Self-development
  
  

The Impact You Will Make

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 120 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join

International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com

About Global Cellulose Fibers (GCF)

Our GCF business helps customers transform renewable cellulose fibers into essential everyday products. Our high-quality, superior grade pulps form the basis for diverse applications, ranging from personal care items to specialty materials. We create components for diapers, tissues and feminine care products, as well as sustainable materials for the textile and construction industry. In 2024, IP announced a strategic review of options for the GCF business in keeping with its strategy of focusing on sustainable packaging solutions, which will allow GCF to fully unlock its capabilities to deliver enhanced service and product performance to its customers.