User Experience Research, Director Associate

Position Overview

The User Experience Research, Director Associate is a senior research leadership role responsible for building and advancing a modern UX research practice across International’s expanding portfolio of connected vehicle, digital dealer, and AI‑powered fleet platforms.

International is in the middle of a real transformation. The investment is there. What matters now is ensuring these products actually work for the people who rely on them every day—drivers, fleet operators, and service technicians with real jobs and no patience for broken or frustrating experiences.

This role exists to make sure user needs are represented before decisions are locked-in, and not retroactively explained after the fact. It combines hands‑on research execution with people leadership, executive influence, and strategic ownership of how research is practiced in an AI‑shaped product landscape.

This position is based at International’s corporate headquarters in Lisle, IL (hybrid).

Why This Role, Why Now

Most UX research roles evolve from something that already exists. This one is foundational. You would be building a research practice in an industry that has historically lacked one—at precisely the moment when AI is raising expectations for how well these products must work in real operational environments.

If that’s the kind of problem you want to spend the next few years solving, we’d like to talk.

Responsibilities

• Lead and conduct UX research across the full product lifecycle, including:
• Discovery and generative research
• Usability testing
• Journey mapping
• Postlaunch validation and continuous learning
• Serve as a hands‑on researcher while simultaneously leading, coaching, and developing a team of researchers and designers—remaining close to the work as the organization grows.
• Establish a sustainable research rhythm where insights are delivered continuously and inform decisions before product direction and specifications are finalized.
• Define and evolve research methodologies for AI‑powered experiences, including conversational interfaces, predictive systems, and agentic workflows, where user behavior and failure modes differ from traditional software.
• Leverage AI‑assisted research and synthesis tools thoughtfully to accelerate insight generation while maintaining methodological rigor—understanding where automation helps and where human judgment remains essential.
• Partner closely with product management, engineering, and design leaders to ensure user insights are represented in strategy discussions, roadmap planning, and execution.
• Facilitate and present research findings to senior leadership, influencing product direction, prioritization, and business outcomes through clear, evidence‑based storytelling.
• Own research planning, staffing, and budget management while measuring and communicating the impact of research in terms that resonate with leadership.
• Champion customer‑centric thinking across the organization, helping embed user perspective into everyday decision‑making and long‑term planning.

How You’ll Know It’s Working

• Product managers seek your input before writing specifications.
• Roadmap decisions change because of insights generated by your team.
• User needs are discussed in leadership meetings even when you’re not in the room.

This role is as much about shaping culture as it is about producing research artifacts.

Minimum Requirements

• Bachelor's degree and at least 9 years of digital product design experience
• At least 5 years of management experience

OR

• Master's degree and at least 7 years of digital product design experience
• At least 5 years of management experience

OR

• At least 12 years of digital product design experience
• At least 5 years of management experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• 9 years of UX research experience with demonstrated impact on product strategy
• Proven ability to lead research initiatives while remaining actively involved in execution; candidates should have personally run research sessions within the recent past.
• Strong experience influencing senior stakeholders and executives, including the ability to change perspectives through credible, evidence‑based insight.
• Demonstrated success conducting research in complex, technical, or operational environments.
• Familiarity with AI‑driven products and an understanding of how AI changes user behavior, failure modes, and research approaches.
• Experience using or evaluating AI‑assisted research tools (e.g., synthesis platforms and insights acceleration tools), or strong motivation to develop this expertise.
• Background in B2B, fleet, industrial, automotive, or enterprise platforms is strongly preferred.
• Experience building or scaling a UX research practice in an organization where one previously did not exist is a plus.
• Portfolio or case studies that demonstrate hands‑on research leadership, influence on product decisions, and elevation of user experience quality are highly valued.

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Salary : $186,400 - $279,600