Senior Warranty Standards & Authorization Specialist

Position Overview

International in Lisle is looking to add a Senior Warranty Standards & Authorization Specialist to their team in Lisle!

The Senior Warranty Standards & Authorization Specialist serves as a subject matter expert responsible for enterprise-wide warranty policy interpretation, claim adjudication support, appeals review and resolution, and prior approval authorization.

This role ensures consistent application of warranty standards across the dealer network, supports compliance, and drives improvements through training, coaching, and process feedback.

The specialist functions as an escalation point for complex or high-impact warranty cases and helps strengthen dealer capability through targeted training and guidance.

Responsibilities

Warranty Standards & Policy Interpretation

• Interpret warranty policies, procedures, and program guidelines to ensure consistent decision-making across the dealer network and internal stakeholders.
• Serve as a subject matter expert for warranty claim submission requirements, documentation standards, and eligibility rules.
• Identify policy gaps or recurring points of confusion and propose clarifications, job aids, or standard work.
• Prior Approvals & Authorization
• Review and authorize prior approval requests in accordance with program guidelines, ensuring proper documentation, technical justification, and cost reasonableness.
• Provide clear, professional approvals/denials with rationale to promote dealer understanding and future compliance.
• Escalate complex, high-cost, or exception-based approvals to leadership when thresholds or risk factors are met.

Appeals Review & Resolution

• Review warranty claim appeals, evaluate documentation and technical evidence, and render decisions aligned to warranty standards and program intent.
• Communicate outcomes with a focus on consistency, fairness, and clear next steps for dealers.
• Track appeal trends and identify improvement opportunities in training, communication, or claim submission quality.

Dealer Training & Enablement

• Deliver warranty training (virtual and/or onsite) covering claim filing best practices, documentation expectations, prior approval processes, and common error prevention.
• Develop and maintain training materials (guides, presentations, FAQs, quick-reference job aids).
• Coach dealer personnel to improve first-pass claim quality and reduce rework, rejects, and cycle time.
• Quality, Compliance, and Continuous Improvement
• Monitor patterns in claim errors, appeals drivers, and prior approval issues to recommend corrective actions.
• Support audit readiness by ensuring decisions and documentation meet internal control expectations.
• Partner with cross-functional teams (Service, Parts, Technical Support, Field Ops, Training, Finance) to resolve systemic issues impacting warranty outcomes.

Communication & Stakeholder Support

• Serve as a primary escalation point for dealers and internal partners on complex warranty scenarios.
• Maintain professional, consistent messaging that reinforces standards and reduces ambiguity.
• Represent the group in meetings or initiatives related to warranty process changes and dealer enablement.

Minimum Requirements

• Bachelor's degree and at least 1 year of warranty claims experience

OR

• Master's degree and no experience

OR

• At least 3 years of warranty claims experience

Additional Requirements

• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• 5 years experience in warranty administration, warranty claims adjudication, dealer service operations, or OEM/manufacturer warranty operations (or equivalent).
• Demonstrated expertise in warranty claim filing requirements, documentation standards, and policy interpretation.
• Experience reviewing and resolving escalations (e.g., appeals, exception handling, high-cost claims, or authorization decisions).
• Strong written communication skills (ability to document decisions clearly and professionally).
• Strong analytical and problem-solving skills with attention to detail and consistency.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint) and ability to learn warranty/claims platforms.
• Experience supporting a dealer network (training, coaching, compliance, or field support).
• Familiarity with prior approval workflows and decision frameworks.
• Background in service operations (technician/service advisor/service manager) or technical understanding of repairs and diagnostics (helpful but not required).
• Experience building job aids, process documentation, or training content.
• Exposure to audit/compliance environments or warranty chargeback prevention practices.

Benefits and Compensation

This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

EEO Statement

We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Salary : $69,600 - $104,400