Case Specialist

The International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire.

IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application!

Reports to: Lead Case Specialist/Community Services Manager

Status: Non-Exempt, Full Time

Overview
The Community Services Case Specialist provides placement, orientation, social services, and assistance to
refugees, asylee and survivors of trafficking clients and their families under the supervision of the Community
Services Manager. The objective of the program is to assist refugees, asylees and survivors of trafficking
clients access services, removing barriers to basic needs to promote self-efficacy and economic self-
sufficiency. The Case Specialist provides comprehensive case management services including apartment set-up, case planning, home visits, cultural orientation, program enrollment, advocacy, and referrals.

Responsibilities

• Conduct pre-arrival orientation with anchor or relatives for refugee clients.
• Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.
• Procure and set up apartments for refugee arrivals including the provision of furniture,household goods, and basic supplies.
• Provide initial reception and placement services, including airport pick up, on an emergency basis for refugee clients.
• Provide comprehensive case management services to clients including case planning, home visits, program enrollment, advocacy, and coordination of core services appointments.
• Coordinate client services to accomplish goals of individual and family self-sufficiency.
• Work to identify at-risk clients; help develop and implement appropriate client service plans.
• Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA,DTA/DHHS, school enrollment, and SNAP complications.
• Assist with the Refugee Cash Assistance (RCA) application process and distribute RCA and other direct assistance checks to clients.
• Support clients with transportation to and from appointments, in particular health appointments.
• Assist in the management and implementation of cultural orientation.
• Maintain professional and accurate documentation using centralized database, including assessments, client documentation, and case notes.
• Ensure all clients receive their R&P funds within the first 90 days under the supervision of the Community Services Manager.
• Counsel and assist families in adjusting to life in the United States and obtaining appropriate services.
• Coordinate closely with other Institute programs and services, including support of internal referrals.
• Develop and maintain relationships with community service providers.
• Communicate with landlords to secure housing and address tenant concerns.
• Attend trainings and contractual meetings as needed.
• Attend staff meetings and weekly client-focused meeting.
• Provide post-resettlement case management support after initial 90-day resettlement program,as needed.
• Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.
• Perform all other duties assigned by supervisor.

Required Skills/Abilities

• Proficiency in additional languages strongly preferred, particularly Creole, Dari, Pashto, Arabic,Swahili, Ukrainian, Spanish, or French.
• Experience working with immigrant populations preferred.
• Interest in international, refugee, and asylee issues.
• A command of Microsoft Word, Excel, Outlook, and PowerPoint required.
• Ability to work with clients needing a range of support services.
• Excellent organizational, verbal, written, and interpersonal skills.
• Solid knowledge of public benefits processes and systems and ability to learn new systems
• Access to reliable transportation required.
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.
• High-levels of discretion and professionalism in dealing with confidential information.
• Ability to work under pressure and remain calm and composed in stressful situations.
• Ability to work collaboratively with staff, clients, service providers and others.
• Ability to evaluate/interpret information and make good and independent judgments or decisions.

Education & Experience

• Bachelor’s Degree in Human Services, Counseling, Social Work, or related field preferred.
• Minimum of one year of related experience in case management (intern experience will be considered) preferred.

Work Environment Conditions

• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers,mail machines, and other in-office equipment.
• Frequent Driving to/from client homes
• Frequent interruptions from employees and clients- must have ability to multi-task.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.
• Continuous sitting (or standing) at a desk for long periods of time.
• Occasional driving to and from IINE offices as needed.
• Frequent bending, reaching overhead, and reaching at or below shoulder level required.