Quality Assurance Specialist

The International Institute of New England (IINE) is a non-profit organization that provides humanitarian relief, education, skills training, job placement, family reunification and pathways to citizenship for 2,000 immigrants and refugees each year. We work in Boston and Lowell, Massachusetts, and Manchester, New Hampshire.

IINE is the oldest and second largest resettlement agency in the region and has the largest Central American family reunification program in Greater Boston. More than 500 refugees and immigrants enroll in our education programs annually, and each year we connect hundreds of new Americans to jobs in New England companies.

A dynamic, forward-looking, smart and rapidly growing non-profit organization, we seek well-qualified, solutions-focused candidates who are experts in their respective fields. We are excited to share the career opportunity below and look forward to receiving your application!

Reports to: Senior Program & Contract Manager

Status: Non-Exempt, Full Time

Overview

The Quality Assurance Specialist is responsible for supporting the implementation of quality assurance activities across Boston programs, including Community Services, Employment Services, and other contracted program areas. This position assists in file reviews, monitoring preparation, data tracking, and documentation compliance in alignment with the Program Monitoring and Quality Assurance Procedure under the supervision of the Senior Programs and Contracts Manager.

Responsibilities

• Support Senior Programs and Contracts Manager in case file review processes for weekly and quarterly audits, including tracking files for audits, conducting post-correction reviews, and ensuring timely resolution of findings in accordance with the Quality Assurance SOP
• Support quarterly and ad hoc QA monitoring activities led by the Senior Programs and Contracts Manager
• Track, document, and report file review findings, errors, and corrections
• Assist in preparing documentation and client files for internal and external monitoring visits
• Verify completeness and accuracy of case notes, forms, and required client documentation
• Support data quality checks across program databases (e.g., Apricot/RISIS or other systems)
• Assist in compiling QA reports and summaries for submission to the Senior Programs and Contracts Manager
• Follow up with program staff to ensure timely correction of identified file errors
• Support implementation of SOPs, QA tools, and monitoring checklists across Boston programs
• Participate in QA meetings and training sessions to strengthen compliance practices
• Maintain organized QA records and ensure proper archiving in SharePoint or designated systems
• Perform other related duties as assigned by the Senior Programs and Contracts Manager
  
  

Required Skills/Abilities

• Excellent organizational, verbal, written, and interpersonal communication skills
• Strict adherence to time frames, policy and procedure; ability to prioritize duties and multi-task in a fast-paced environment
• Must have a valid driver’s license and clean driving record
• Excellent organizational, verbal, written, and interpersonal communication skills
• Strict adherence to timeframes, policy and procedure
• Ability to prioritize duties and multi-task in a fast-paced environment.
• Ability to work well independently and in a team
• Willing to travel a few times annually
• Ability to effectively use technology
• Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people
• Candidate must pass a criminal background check that includes history of conviction of child and sexual abuse
• Possess or be able to obtain CPR and basic first aid certification
• Demonstrated support of IINE’s values by exhibiting respect for others, maintenance of confidential information.
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements)
  
  

Education & Experience

• Bachelor’s degree in social work, human services, public administration, or related field required
• 1–3 years of experience in case management, program support, compliance, or quality assurance preferred
• Experience working in refugee resettlement, child welfare, or social services strongly preferred
• Familiarity with monitoring, documentation compliance, or program evaluation is a plus
  
  

Work Environment Conditions

• Occasional travel to the Boston office.
• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines, and other in-office equipment.
• This work may involve reviewing of sensitive topics such as traumatic incidents, child abuse, trafficking, etc.
• This work may involve phone calls as well as computer related tasks
  
  

Physical Demands

• Use of manual dexterity, tactile, visual, and audio acuity;
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands
• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.
• Continuous sitting (or standing) at a desk for long periods of time.