Inside Sales Support

DEPARTMENT: Sales

LOCATION: International Gamco (9335 N 48th St. Omaha, NE)

SCHEDULE: Monday - Friday (8:00 AM - 5:00 PM)

POSITION DESCRIPTION

This position is a full-time permanent position in a manufacturing environment. This position will be responsible for assisting in the manufacturing of charitable and lottery gaming products, including pull-tab tickets (break-open tickets), bingo paper and bingo dabbers.

The Inside Sales Support will report directly to the Inside Sales Manager. This role is primarily focused on managing contracts and contract logs, updating sales numbers for both American Games and International Gamco, backing up sales representatives by managing orders and products needed, working with the Sales department to manage the department's reprints, generating monthly emails with new game presell information, managing and updating custom inventories for top accounts along with distributing to our customers. All reports are currently generated through Excel. Communication amongst other departments is necessary to complete tasks.

The qualified candidate for this position will have experience in handling sales and/or related customer support functions, have excellent communication skills and have a solid understanding of Microsoft Excel. Successful individuals in this role will develop leads and seek opportunities to present additional products to customers.

DUTIES AND RESPONSIBILITIES INCLUDE

• Selling charitable pull tabs and bingo paper and taking customer orders.
• Generating and managing departmental reports and tools, order entry, shipment tracking, product returns, credit processing, inventory updates and customer follow ups.
• Conduct research to identify leads and reach business targets through multiple venues (e.g. phone, email, webinar, etc.).
• This position will consist of direct sales as well as departmental support, so candidates must be flexible within their daily routine.
• Daily interaction with customers.
• Ensure contracts are accurate, logged, routed and tracked on a consistent basis.
• Collaborate with team members to determine necessary strategic sales approach.
• Ensure follow-up by passing leads to team members.
• Updating sales numbers and sending the reports to the team members.
• Prioritize and complete work effectively and efficiently to meet deadlines.
• Serve as a back-up to other team members as needed.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED.
• Experience in sales and/or customer service preferred, preferably in manufacturing.
• Proficiency in Excel and Microsoft Office products.
• High level of integrity and work ethic.
• Excellent written, verbal communication, and collaborative skills.
• Candidates must possess sales and marketing acumen to develop leads and explain features and benefits of manufactured products to existing and prospective customers.
• Highly organized, self-motivated individual who can work independently and in a diverse environment.
• Troubleshooting abilities.
• Effective in time management.
• Demonstrated strong written and verbal communication skills.
• Ability to handle multiple tasks in an organized manner within a fast-paced environment.
• Ability to apply strong attention to detail and produce work with accuracy.
• Ability to work independently and in a team-oriented environment.
• Ability to read, follow instructions and objectively review information pertinent to position to complete projects with minimal supervision.
• Ability to prioritize workflow, maintain schedules and follow up to meet deadlines Ability to work well in a diverse environment.
• Keen attention to detail.
• Ability to work well in a diverse environment.
• External candidates must be a US Citizen/Permanent Resident.

LEADERSHIP COMPETENCIES REQUIRED

None

SUPERVISORY RESPONSIBILITY

None

FISCAL RESPONSIBILITY

None

ACCESS TO CONFIDENTIAL INFORMATION

This position does not have access to confidential information.

PHYSICAL DEMANDS

• Long duration of concentration in front of a computer.
• At times individual can be seated for extended periods of time.
• Periods of walking and standing.

ENVIRONMENT

This position is primarily in an office setting connected to a Manufacturing Facility where there may be exposure to the following:

• Some solvent smell, dust, and dirt (solvents used are non-toxic and environmentally friendly)
• Moderate contact with grease
• Loud noises (hearing protection is provided

WORK SCHEDULE

Irregular hours and extra hours are regularly required based on the demands of the job. Position is overtime eligible.

TOTAL REWARDS

Competitive Salary | Competitive Medical, Dental, Vision, and Life Insurance Benefits | Employee Assistance Program | Tuition Reimbursement | Generous Paid Time Off | 401k with Company Match | Profit Sharing | Unlimited Referral Bonus Earning Potential | And More!

We thank all that apply; however, only the most qualified candidates selected for an interview will be contacted.

Ensuring the safety of our employees and compliance with industry regulations is our top priority. Therefore, our company enforces a zero-tolerance policy regarding substance abuse and criminal activity. All job offers are contingent upon passing a rigorous background check and drug screen. Failure to meet these requirements will result in disqualification from the hiring process.

Pollard Games, Inc. dba American Games and International Gamco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Company is committed to fostering a respectful and inclusive workplace where everyone feels welcomed, valued and accepted. We aim to create a culture that respects and values each employee's differences. We believe that a respectful workplace is also one where a diverse group of employees can be successful, develop and build meaningful careers. We believe that embracing diversity of thought, perspectives and experiences fosters innovation and allows us to deliver better insights and solutions for our partners and is key to our continued growth and success.

Ensuring the safety of our employees and compliance with industry regulations is our top priority. Therefore, our company enforces a zero-tolerance policy regarding substance abuse and criminal activity. All job offers are contingent upon passing a rigorous background check and drug screen. Failure to meet these requirements will result in disqualification from the hiring process.