Fire Sprinkler Service Manager

PROVIDING RIGHT SOLUTIONS FOR ALL FIRE PROTECTION NEEDS SINCE 1990.
International Fire Protection (IFP) is an Alabama-based fire suppression company. We have charted our history and legacy in building a safer environment for our customers and communities. Therefore, LIFE SAFETY IS OUR BUSINESS, as such, we promise to provide the best life safety service to our customers through quality, integrity, honesty, and customer satisfaction.

What we offer

• Health, Dental, Vision
• Flex Spending Accounts (health and dependent)
• 401(k), ESPP, Profit Sharing
• PTO & Company Paid Holidays
• EAP

JOB DESCRIPTION

Fire Sprinkler Service Manager

IFP Carolinas is actively looking to add a Fire Sprinkler Service Manager to our growing team in Marion SC. The Fire Sprinkler Service Manager is responsible for the overall leadership, operational efficiency, and compliance of the Fire Sprinkler Service Division. This position directs daily service operations, ensures adherence to regulatory requirements and standards, manages personnel, and maintains client satisfaction through timely and quality service delivery. This position resides mostly in the office with some in the field activity. Fieldwork may involve exposure to varying environmental conditions, including heights, confined spaces, and moderate noise. Compliance with all company and industry safety policies is mandatory. The Fire Sprinkler Service Manager will play a critical role in business development, operational oversight, and technical expertise, ensuring that all departmental objectives align with the company’s mission and standards for safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure all installations, service, and maintenance activities comply with NFPA 13, UL standards, local fire codes, and manufacturer specifications.
• Provide expert troubleshooting and technical solutions for complex fire sprinkler system issues.
• Maintain accurate and comprehensive documentation of all service activities.
• Manage departmental budgets, monitor expenditures, and track profitability.
• Review service KPIs, identify areas for improvement, and implement corrective actions.
• Identify and pursue opportunities for growth, including preventive maintenance, system enhancements and upgrades.
• Serve as the primary point of contact for clients regarding service operations.
• Respond promptly to inquiries, resolve service issues, and provide technical explanations as required.
• Support sales and account management teams with technical input for service agreements, proposals, and system upgrades.
• Plan, organize, and direct the activities of the fire alarm service department, including service calls, inspections, preventive maintenance, and repairs.
• Develop and maintain department schedules to ensure timely completion of work orders.
• Monitor and evaluate service operations for efficiency, quality, and compliance.

EDUCATION AND CERTIFICATIONS:

• High school diploma or GED required; Associate’s or bachelor’s degree in Fire Protection, Fire Protection Engineering, or a related discipline preferred.
• NICET Level I or greater in Fire Sprinkler Systems (or equivalent certification) strongly preferred.
• Valid driver’s license with a clean driving record.
• OSHA 30 certification preferred or willingness to obtain within designated timeframe.

JOB QUALIFICATIONS & PHYSICAL REQUIREMENTS:

• Minimum three (3) years of experience in fire sprinkler installation, service, or inspection.
• Minimum two (2) years in a supervisory or management capacity within the fire/life safety industry.
• Demonstrated expertise in NFPA 13 standards, UL requirements, and applicable local fire codes.
• Proven ability to manage multiple service projects simultaneously.
• Ability to occasionally lift and carry items weighing up to 50 pounds.
• Comfortable working in varied field environments, including commercial, industrial, and institutional sites.
• Willingness to travel within assigned service area for site visits

PREFERRED SKILLS:

• Strong leadership, team-building, and interpersonal skills.
• Exceptional problem-solving abilities with proficiency in troubleshooting various fire sprinkler systems.
• Proficiency in service management software and Microsoft Office Suite.
• Solid budgeting, financial tracking, and KPI monitoring skills.
• Outstanding written and verbal communication skills.
• Ability to adapt to shifting priorities in a fast-paced environment.

This position is not eligible for sponsorship.

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

International Fire Protection is committed to complying with all laws prohibiting discrimination in employment and to providing equal employment opportunity to applicants and employees without discrimination on the basis of sex/gender, age, disability, race, color, ethnicity, religion, creed, national origin, military/veteran status, or other protected characteristics as defined by local, state, and federal law. In keeping with this commitment, International Fire Protection will provide reasonable accommodations in the application process to otherwise qualified applicants with a disability.

Applicants who wish to request a reasonable accommodation of disability in connection with the application process should contact Talent Leader at 256-562-1311.