What are the responsibilities and job description for the Salesforce Administrator position at International Baccalaureate?
About the IB
If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate® (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it’s an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world.
About the position
The Salesforce Administrator is a key member of the IT team responsible for configuring, maintaining, and supporting the Salesforce platform across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and custom applications. This role manages user access, profiles, permission sets, public groups, and queues, while creating reports, dashboards, and performing data updates in alignment with governance practices. The Administrator triages and resolves tickets, supports releases and sandbox refreshes, and ensures data security using backup and restore tools. Additionally, they collaborate with business users to understand processes, provide guidance on best practices, maintain platform integrity, and train end users on new features and process changes.
The Salesforce Administrator will support releases to test environments and production with Copado, test features and bug-fixes in coordination with developers, and train end users on process changes. The Salesforce Administrator will conduct sandbox refreshes. The Salesforce Administrator will use backup and restore tools to ensure data security.
Salary : $74,265 - $106,000