What are the responsibilities and job description for the Night Auditor Front Desk - Grand Canyon Hotel & Suites position at Internal Career Site?
Overview
Live. Work. Explore. as a part of our Lodging team at the Grand Canyon Hotel & Suites!
Join the team at Grand Canyon Hotel & Suites, Xanterra’s newest property in Tusayan, Arizona—just one mile from the South Rim entrance of Grand Canyon National Park. As part of Xanterra’s legacy of hospitality at the Grand Canyon, this 197-room hotel is a unique opportunity to work in a world-famous destination while being part of a team that values service, sustainability, and unforgettable experiences.
Job Summary
The Night Auditor at The Grand Hotel handles night audit duties and manages all front desk and customer service tasks, such as check-ins, departures, answering calls, assisting guests, performing light cleaning in public areas, and responding to emergencies.
The Details:Position Type: Year-RoundPay: $19.50/hourSchedule: Typical schedule is 40 hours, 5 days per week (includes weekends, evenings, and holidays)
Why the Grand Canyon Hotel & Suites?As part of the Xanterra Travel Collection® portfolio, we are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.
Life at the Grand Canyon Hotel & Suites:
- Low-cost employee housing
- A fast-paced, exciting work environment with upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits:
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
Perks:
- Free Grand Canyon National Park pass
- Free Grand Canyon Railway Train rides
- Access to Grand Canyon Recreation Center
- Located just a mile from the south entrance to the Grand Canyon National Park
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
Responsibilities
- Fully understand and support Xanterra Mission Statement and Core Values.
- Perform basic steps in preparation to balancing the front desk activity. This includes using the night audit checklist, reviewing e-mail messages pertaining to audit, print contingency reports, review all cashier closing reports, run all night audit reports needed to balance all restaurant, bar, telephone, & Lost Interface charges.
- Balance all room charges for the day to ensure accuracy; post charges and adjustments if needed.
- Run shift audit update to verify that corrections were done and that all numbers are in balance.
- Run the Night Audit process – system posting of room and tax to all in-house folios.
- Emails all pertinent information to the appropriate personnel should inaccuracies occur.
- Label and prepare night audit envelopes for submitting to accounting.
- Perform front desk clerk duties as needed during the shift, to include late arrival check-ins, early morning check-outs, handling guest requests, keeping front and back office clean including floors, counters, microwave and general organization of supplies and work spaces etc.
- Keep restrooms, lobby, laundry room, and common area clean for overnight guests.
- Works productively and independently.
- Trains, mentor and monitor new night audit employees.
- Reacts appropriately in emergency situations.
- Other duties as assigned.
Qualifications
- Prior night audit or front desk experience preferred.
- Knowledge of PMS system (Opera), Microsoft Office Suites
- Previous cash handling and credit card processing experience.
Physical Requirements include:
- Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
- Frequently walk and lift or carry up to 10 lbs.
- Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
- Will be required to stand long periods of time and to occasionally walk up flights of stairs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.