Learning and Development Trainer - Mount Rushmore National Memorial

Overview

Live. Work. Explore. as a part of our Human Resources team at Mount Rushmore National Memorial!

Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring a Learning and Devlopment Trainer to Live. Work. Explore. this summer!

Job Summary:

Facilitate, track, and support training for both new and experienced employees in hospitality skills, operating systems, safety, and guest service excellence. This role leverages enthusiasm and expertise to foster a positive work environment while ensuring all team members deliver Legendary Hospitality to our guests.

The Details:Position Type: SeasonalSeason Dates: Early April to SeptemberPay: $16.25/hourSchedule: up to 30 hours per week, including weekends in order to support operational needs

Why Mount Rushmore National Memorial?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Mount Rushmore, and proud stewards of the park.

Life in Mount Rushmore:

• Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style)
• On-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Black Hills VIP Training Pass Discounts for local attractions
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program

Responsibilities

• Deliver and support seasonal and ongoing employee training to ensure quality service, operational efficiency, and compliance including but not limited to:
  • Employee Orientation
  • Cash Handling
  • Legendary Hospitality (i.e.10/5 rule)
  • Shrink/Loss Prevention
  • ServSafe
• Track and update learning activities in the LMS.
• Model and promote excellent guest service, professionalism, and teamwork under pressure.
• Coordinate with managers to ensure employees complete online training modules.
• Assist in transporting employees to training area, preparing training materials, organizing training spaces, and maintaining cleanliness standards.
• Support other departments as needed and ensure adherence to safety and environmental programs.
• Follow Company and departmental environmental and safety practices, policies, and procedures.
• Other duties as assigned.

Qualifications

• Demonstrate strong facilitation skills and the ability to adapt training delivery to meet diverse audience needs, learning preferences, and technologies.
• Valid driver’s license and safe driving record required.
• Excellent written and verbal communication with strong organizational skills.
• Effective interpersonal and public speaking skills.
• Ability to teach and demonstrate tasks in a clear, professional manner for both small and large groups.
• Being capable of self-supervision and following instructions independently.
• Knowledge of Xanterra specific computer programs (Opera, Absorb LMS, Mi9).
• Knowledge of basic computer programs (Word, Excel, Outlook, etc.).
• Knowledge of chemical safety and products.
• Willing to “pitch-in” and help the team with tasks.
• Must be a positive team player with flexible schedules who like to have fun and have the passion to work.

Physical Requirements include:

Frequently standing, walking and handling.

Occasionally sitting, reaching outward, reaching over shoulder, climbing, crawling, squatting/kneeling, bending, lifting/carrying up to 50 pounds, and pushing/pulling up to 40 pounds.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.