Food & Beverage Operations Trainer - Grand Canyon South Rim

Overview

Live. Work. Explore. as a part of our Administrative/HR team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Food & Beverage Operations Trainer to Live. Work. Explore. at the south rim of the Grand Canyon!

Job Summary:Facilitate and support the professional development of the Food and Beverage (F&B) Department.

The Details:Position Type: Full-Time, Year-Round

Pay: $19.75 per hourSchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Housing: Eligible for a private room in a shared apartment for $267 per month

Why Grand Canyon South Rim?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Low-cost employee housing and free on-site employee meals at the employee dining room or Maswik Food Court.
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Serve as the main point of contact to facilitate F&B training programs.
• Facilitate food and beverage department orientation and compliance training (e.g. TIPS, ServSafe and Cash Handling) and additional related training topics for new and transferring employees.
• Collaborate with other trainers to facilitate new employee orientation weekly.
• Collaborate with F & B leadership to review, develop and execute training strategy including schedules, content and assessment by leveraging learning tools for in-person, self-paced and virtual learning formats.
• Support learning initiatives by collecting data.
• Manage relationships with F & B leadership by communicating updates on current and upcoming projects.
• Assess training effectiveness through observation, program evaluations and analysis and enhance training presentations as needed.
  • Identify gaps and develop tailored solutions.
• Track and manage in learning management system to ensure required compliance training does not lapse or expire.
• Develop training calendars, visual aids, teaching aids, and class outlines.
• Present a positive and welcoming demeanor to all new staff, maintaining an enthusiastic delivery of training materials to represent the department and company in an encouraging manner.
• Provide technical support to F & B departments in resolving system issues when needed.
• Perform other duties as assigned.

Qualifications

• Possess excellent facilitation skills with the ability to effectively adapt training delivery across various mediums (in-person, blended, and remote), tailoring content to audience needs while considering cultural, technological, and learning style factors.
• Must have or ability to obtain trainer certification for ServeSafe Food Handlers, ServeSafe Manager, and TIPs alcohol awareness.
• Excellent written and verbal communication with strong organizationals skills.
• Front of House (FOH) and Culinary experience preferred.
• Must have a passion for learning and a genuine desire to help employees succeed.
• Work independently in an organized and productive manner to completed assigned projects and deadlines.
• Proficient with learning management systems (e.g. Symphony and L3) desired.
• Ability to acquire a valid driver’s license within 30 days of hire and adhere to the Xanterra Company Vehicle Policy.
• Ability to promote and comply with Xanterra Core Values.

Physical Requirements include:

• Constantly stand, walk, handling, reach outward, lift/carry up to 20 lbs, and push/pull up to 25 lbs.
• Frequently sit, reach above the shoulder, squat/kneel, bend, lift/carry 21-50 lbs, and push/pull 26-40 lbs. 
• Occasionally climb, crawl, lift/carry 51-100 lbs, and push/pull 41-100 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.