Bell Captain- Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As a Bell Person, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

Job Summary:

The Bell Captain plays a key leadership role in delivering exceptional guest experiences by overseeing daily bell operations and supporting a friendly, efficient front-of-house team. This position leads, trains, and motivates bell staff while coordinating luggage service, shuttle operations, and guest needs in a fast-paced resort environment. Ideal candidates are service-driven leaders who thrive on guest interaction, problem-solving, and hands-on teamwork while upholding high standards of professionalism and safety.

The Details:Position Type: SeasonalSeason Dates: April 2026- October 2026Pay: $12.00/hour tipsSchedule: Typical schedule is 40 hours, 5 days per week (will include weekends, evenings, and holidays)

Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program

Perks:

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Motivate all bell staff to perform their duties at an optimum level.
• Training and coaching bell staff in the areas of guest service, luggage handling, shuttle service, area cleanliness, and fire and safety procedures.
• Provides several services to guests such as luggage transportation to and from rooms, providing information about the location, and shuttle service when necessary.
• Greet guests and tour directors in a friendly manner, and provide luggage service and accurate information to guests.
• Resolve guest problems skillfully with willingness and desire to understand a guest’s viewpoint and take any necessary steps so that the guest is satisfied when they leave
• Other duties as assigned by manager on-site. 

Qualifications

• Human relations skills. Must be a "people-person" who thrives on public contact.
• Ability to deal with guests when they are angry or upset.
• Ability to work quickly and thoroughly when under pressure.
• Must be 19 years of age or older to drive company vehicles.
• Must have a valid US driver’s license and good driving record.
• Will be required to pass a DOT physical and road test.

Physical Requirements include:

• Lifting/carrying up to 30 lbs
• Frequent lifting, carrying, and pushing of guest luggage up to 100 lbs, and/or up to 500 lbs on wheeled carts, for up to 6 hours per shift.
• Extensive stretching, bending, kneeling, walking, climbing up and down stairs. Could total up to 8 hours per shift.
• Standing for up to 8 hours per shift.
• Working in various weather conditions.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.