Front Office Manager TownePlace Suites Ridgeland

Overview
Join our dynamic hospitality team as a Front Office Manager at our vibrant hotel, where your leadership and guest service expertise will create memorable experiences for every visitor. In this energetic role, you will oversee daily front desk operations, ensure exceptional guest relations, and foster a welcoming environment that reflects our commitment to hospitality excellence. Your proactive approach and multilingual skills will drive team success and elevate guest satisfaction to new heights.

Duties

• Lead and coordinate all front desk activities, including check-in, check-out, and guest inquiries, ensuring smooth and efficient operations.
• Manage guest relations with enthusiasm, addressing concerns promptly and providing personalized service that exceeds expectations.
• Supervise front desk staff, including training on hotel management systems, phone etiquette, multi-line phone systems, and customer service protocols.
• Oversee night audit procedures to reconcile daily financial transactions accurately while maintaining high standards of security and confidentiality.
• Implement and uphold hotel policies related to guest services, reservations, and hospitality standards to ensure consistency across all interactions.
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless guest experiences in a resort-like environment.
• Utilize multilingual communication skills to assist diverse guests effectively, fostering an inclusive atmosphere that values guest relations.

Qualifications

• Proven experience in hospitality management or hotel operations with a strong background in front desk supervision.
• Exceptional customer service skills with the ability to handle guest concerns professionally and efficiently.
• Bilingual or multilingual abilities are highly desirable to serve an international clientele effectively.
• Knowledge of hotel management systems and proficiency in multi-line phone systems is essential.
• Strong leadership qualities with experience managing teams in a fast-paced environment.
• Familiarity with night audit procedures and hotel accounting practices is preferred.
• Excellent communication skills, including phone etiquette and guest interaction techniques. Join us if you’re passionate about delivering outstanding hospitality experiences! We value energetic leaders who thrive on creating welcoming environments for guests from all walks of life while fostering a positive team atmosphere rooted in service excellence.

Pay: Up to $18.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $18