General Manager

Position Mission:

To lead an IHS branch (Walker Plumbing Heating & Air) to exceptional financial, operational, and cultural performance by owning the P&L, developing high-performing teams, and delivering industry-leading customer experiences.

Overview:

Intermountain Home Services is seeking a results-driven General Manager to oversee all aspects of one of its branch locations. This leadership role is responsible for performance across all functional areas including service, sales, install, warehouse, customer service, and support operations. The General Manager drives operational consistency, team development, and market growth while ensuring alignment with enterprise standards and local execution needs.

Success in this role requires a balance of strategic thinking and daily operational intensity. You will be accountable for hitting growth targets, developing frontline leadership, enforcing safety and operational discipline, and embedding a culture of high performance.

Key Responsibilities:

• P&L Ownership: Own revenue, gross margin, and EBITDA delivery for the branch
• Operational Execution: Ensure adherence to the IHS Branch Playbook, including booking, dispatching, service execution, and install coordination
• Leadership Development: Hire, onboard, coach, and retain technicians, installers, and frontline leaders
• Talent Strategy: Build bench strength and hold the team to consistent performance expectations
• Customer Experience: Oversee all aspects of service quality, including NPS, callbacks, Google reviews, and customer escalations
• Cultural Ownership: Be the example for the branch’s performance culture and team values
• Field Productivity: Maintain high technician utilization, manage capacity models, and control overtime
• Business Rhythm: Lead a structured cadence of daily huddles, weekly performance reviews, and monthly/quarterly business updates
• Risk Management: Champion safety, compliance, and risk reduction in all areas of the business

Qualifications:

• 7 years of leadership experience in a multi-function service or operations environment
• Strong understanding of P&L ownership, workforce planning, and operational KPIs
• Proven ability to lead high-performing field teams, supervisors, and administrative staff
• Excellent leadership presence and ability to build culture across departments
• Experience in home services, trades, or field-based operations preferred
• Familiarity with ServiceTitan or other dispatch/CRM platforms a plus
• Strong communication, coaching, and decision-making skills
• Must pass background check and drug screening

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.