Water Cooler Service Technician

Position Mission

To provide expert installation, service, and maintenance of water commercial water cooler systems while delivering an outstanding customer experience that reflects the company’s values of excellence, integrity, and teamwork.

Overview

Superior Water and Air is looking for an experienced, detail-oriented plumber specializing in the installation, maintenance, and repair of commercial water coolers and related plumbing systems. The ideal candidate will have strong technical skills, a commitment to safety and quality, and the ability to work independently or as part of a team to ensure optimal customer service. As a technician, you’ll work hands-on in the field performing installations, troubleshooting, and servicing permanent water coolers and related equipment. You’ll be the face of the company, ensuring every job is completed with technical accuracy, professionalism, and care.

Key Responsibilities

• Install commercial water coolers, bottleless water systems, and filtration units according to manufacturer specifications and building codes.
• Ensure proper placement, secure mounting, and correct plumbing connections.
• Perform water line routing, connection to existing supply, and drainage setup.
• Conduct routine maintenance, including filter replacement, sanitization, and performance checks.
• Diagnose and repair leaks, clogs, and water flow issues.
• Calibrate temperature controls and ensure compliance with health and safety regulations.
• Maintain accurate service records and recommend preventative maintenance schedules.
• Communicate clearly with clients to explain work performed, provide maintenance tips, and recommend upgrades.
• Respond to emergency service calls promptly and professionally.
• Ensure customer satisfaction by delivering high-quality workmanship.
• Maintain company vehicles, tools, and equipment in good working condition
• Collaborate with dispatch, warehouse, and supervisors to ensure efficient scheduling and job completion

Core Competencies

• Technical Expertise: Knowledge of plumbing connections and water treatment systems
• Customer Focus: Friendly, professional, and committed to exceeding customer expectations
• Problem Solving: Ability to troubleshoot and resolve issues effectively in the field
• Reliability: Dependable and consistent in meeting schedules and work quality standards
• Teamwork: Works collaboratively with peers, supervisors, and other departments
• Safety Awareness: Practices safe work habits and ensures compliance with company and industry standards

Aligned with Our Shared Values

• Excellence: You take pride in delivering clean, complete, and compliant installs and repairs
• Integrity: You own your work, honor commitments, and represent the company with professionalism
• Solution-Oriented: You see challenges as opportunities to learn and improve
• Collaboration: You work seamlessly with dispatch, sales, and service teams to create great outcomes
• Innovation: You look for ways to improve processes, tools, and methods to boost efficiency

Qualifications

• 1–3 years of plumbing, water treatment, or related trade experience (training provided for the right candidate)
• Strong knowledge of water softeners and filtration systems preferred
• Valid driver’s license and clean driving record required
• Ability to pass a background check and drug screening
• Excellent communication and customer service skills
• Physical ability to lift up to 50 lbs and work in a variety of jobsite conditions

Why You Should Work With Us

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we’re building more than a company—we’re building a place where people can grow, lead, and thrive.

Fair, Flexible, and Performance-Driven Pay

• Competitive hourly pay with overtime opportunities
• Incentive-based pay and commissions for field and customer-facing roles
• Company vehicle and tool purchase programs

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with company match
• PTO and 6 paid holidays

Career Growth That’s Real

• Paid certifications and tuition reimbursement for eligible roles
• Clear career path from Technician to Lead and beyond
• Leadership development opportunities

A Culture That’s Results-Oriented and Human

• Leaders who are hands-on, supportive, and accessible
• A fast-moving, hard-working, and supportive team environment
• Recognition for your contributions and opportunities to advance

What Sets Us Apart

• Bold Mission: We’re building the most respected, scalable home services company in America
• Strong Brands: People know and trust our names in the communities we serve
• Elite Standards: We set the bar high—and help you achieve it
• Real Opportunity: Whether new to the industry or experienced, you’ll find room to grow here

Superior Water and Air is an Equal Opportunity Employer.