What are the responsibilities and job description for the OPERATIONS MANAGER position at Intermountain Bobcat- Ogden?
Job Summary________________________________________________________________________________
The Operations Manager oversees the operations team, ensuring the efficient and effective management of equipment inventory, customer service, and operational processes. This role involves coordinating with various teams to ensure that operations meet customer needs and business objectives while maintaining high standards of safety and compliance.
Duties and Responsibilities____________________________________________________________________
- Lead and supervise the operations team.
- Train and develop staff, providing guidance, support, and performance management.
- Delegate tasks to team members and monitor their results.
- Solicits and responds to feedback while gaining commitment and support.
- Maintain open and effective communication with team, senior management, and all departments.
- Work with sales team to help set priorities and meet customer needs.
- Onboarding new team members as needed.
- Implement and monitor quality control and customer satisfaction.
- Understand/monitor the daily, weekly, monthly reports and KPI’s.
- Drive improvement in results for Absorption departments.
- Promote teamwork throughout the branch.
- Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.
Required Skills and Abilities___________________________________________________________________
- Leadership and effective communication skills required.
- Customer facing experience with conflict resolution skills.
- Compact construction dealership experience preferred.
- Minimum basic understanding of financial statements.
- Capacity to monitor and control operational costs.
- Ability to identify areas for cost reduction and efficiency improvements.
- Ensure that the organization's offerings meet the required quality standards.
- Understanding of quality control and customer satisfaction strategies
- Knowledge of industry safety standards, ability to implement.
- Proficiency in Microsoft Office and operations management software.
- Inventory management experience required.
- Strong problem-solving and decision-making abilities.
Education and Experience_____________________________________________________________________
- Bachelor’s degree in business management preferred or minimum of 5 years of experience in the compact equipment industry.
- 5 years of management experience.
Physical Requirements________________________________________________________________________
- Must be able to lift and pull 10lbs regularly and up to 25lbs occasionally.
- Must be able to perform the physical duties of the job.
- Must be able to traverse the various terrain of the grounds and facilities.
- Ability to operate compact construction equipment.
- Prolonged periods of sitting at a desk / working on a computer, as well as prolonged periods of standing or walking.