Imaging Referrals Scheduler | South Portland, ME | 32-Hours

SUMMARY: The Imaging Referrals Scheduler is responsible for the precertification and scheduling of Imaging exams and coordinating care with outside facilities as necessary.  The position serves as a resource to all Imaging modalities and sites.   

CORE RESPONSIBILITIES:  

• Receives requests for imaging exams and acquire pre-certification if needed. 
• Obtains pertinent medical history/medical necessity and compiles for Radiologist protocol review. 
• Ensures orders are correct and appropriately communicate when a Radiologist recommends order changes to clinical teams.  
• Maintains knowledge of patient prep instructions based on Imaging modality and exam ordered.   
• Provide patients  and family members with appropriate education and instruction. 
• Screens patients for contraindications. 
• Schedules patients.  
• Coordinates Imaging appointments for patients outside of InterMed when necessary and performs follow-up to ensure these exams are scheduled and completed. 
• Answers/triages incoming calls. 
• Requests outside records when needed. 
• Understands/utilizes all electronic and computer systems including basic trouble shooting. 
• Participates in the onboarding of new team members. 
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies. 
• Perform other duties to support the mission, vision and values of InterMed. 

MISSION AND VALUES:  

• Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care. 
• Provide the highest quality care to our patients with a level of service that exceeds their expectations. 
• Maintain a positive attitude and always treat our patients and each other with dignity and respect. 
• Insist on honesty and integrity from each other and our business partners. 
• Make teamwork a core component of our relationships between physicians, colleagues, and patients. 
• Embrace change to better serve our patients. 
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare. 
• Have fun as we carry out our mission to serve. 

KNOWLEDGE, SKILLS, AND ABILITIES:  

• Education: 
• High School diploma or equivalent required 
• Experience: 
• Prior medical office experience preferred 
• Experience with EMR strongly preferred 
• Demonstrated proficiency with Windows-based computer applications and the ability to efficiently type and navigate systems while conversing with patients or family members. 
• Understanding of medical terminology preferred 
• Excellent professional judgement, attention to detail, phone skills, and decision-making ability 
• Proven ability to prioritize and handle multiple tasks 
• Excellent communication skills